"Another business trip brought me back to the Tri-City area for the night. Having stayed at three other hotels in the area previously, I expected this hotel to be comparable. Unfortunately, I was disappointed. Based on the cars parked in the parking lot during check-in and check-out this hotel was not busy since it was a weekday. When I entered the lobby, the front desk was unattended. I eventually found the clerks sitting at a table on the other side of the building. Check-in was okay, and the clerks were pleasant. One appeared to be in training. The room itself was somewhat small, though the bed and TV were both large. The lighting was quite dim, possibly due to the type of fixtures used, and brighter bulbs would have made it brighter. The room included a desk and chair but no additional seating or lounge chair. The only power outlet available for charging devices was built into the TV, which was surprising for a newer hotel, as most now offer outlets at the desk or built into lamps. Fortunately, I had brought my own wall chargers and an extension cord. The room had vinyl flooring throughout. While that may not bother some guests, I would have preferred carpet. The shower was also very small, and it was difficult to avoid the water spray while lathering. I brought a couple of beers to enjoy during the evening, but the refrigerator in the room was unplugged, which made little sense. At exactly 9:00 a.m., I walked the short distance from the elevator to the front desk to check out and once again found it unattended. I noticed two different employees seated at a table nearby eating. Breakfast officially ended at 9:00 a.m., and by that time all food trays had been wiped down and the breakfast area closed. I attempted to get a cup of coffee, but while the decaf and hot water dispensers were half full, the regular coffee dispenser was completely empty. The two clerks did not look up or acknowledge me as I stood there. I eventually walked to the front desk, and they called a third employee to assist with checkout. There are two other hotels located very close to this one, across from the Pinnacle. On future trips to the area, I will likely choose one of those instead."

"A bit noisy, quite satisfactory, I hope it needs to be improved"

"The service here is excellent and the place is very clean. Their blankets need some improvement. They are pretty thin, not winter weight. Noticeable absent were cups for the bathroom and tissues."