Premier Suites Bristol Redcliffe

The staff was helpful and and the location was close to the station. It was near the city centre and there were many restaurants nearby. Check out was easy as you just needed to put the key inside a box. Only one problem was the lacking of hair dryer, which should be supposed to have one in the suite.

Great location ion but room was not very clean. There was no soap, shampoo or shower gel. I was expecting way more.

Property was safe, walkable from the locations we wanted to visit. Erika at the reception was very responsive and polite. The only downside was the bathroom - the flush wouldnt work most of the time.

Checking was a nightmare. I was not aware that there was a deposit. I received a text and thought it was a fraud scam to access my account. I eventually paid the deposit but was not informed that I should receive an email with instructions. I arrived at about 8pm, it was extremely cold and dark. I could not find the property for it is not easily identifiable. I eventually persuaded very helpful tenant who gave me the emergent number. I telephoned and got a very irritable assistant who found my booking and guided me through obtaining access to the property/my booked suite.

I emailed the hotel prior to staying to confirm parking, but got no reply, twice. The room smelt of old smoke and the carpet was filthy and stained. There was also a music venue up the road with a lot of noise till 11.30pm.

Having to stay a few nights at short notice for family reasons I stayed at Premier Suites Apartments - great location, very clean, well maintained apartment and very professionally run - from a very warm welcome, to easy to follow parking instructions and Prem's Green commitment. The apartments are modern, well kitted out and I would highly recommend a stay.

The booking process and info before checking in was pretty good. Parking was steep though at £20 per night. The actual place was average with some things a bit outdated. The bed was really comfy. Three things I was really disappointed about which would make me not want to stay here again: 1. the deposit was not taken separately to the rest of the payment. So I am now waiting for a refund of that rather than simply them taking it off my available funds and placing it back again. The £250 deposit alone would make me reluctant to book again. 2. The TV didn't work properly. Terrestrial was fine but when I logged into itv this didnt work at all and just kept freezing etc. 3. When I woke up I found live bugs in the kitchen sink...kind of like some sort of earwig type thing but I'm not entirely sure. Glad they weren't there when I arrived because I would have been put off staying. I am wholly worried they are going to try and get away with not giving me my deposit back for some reason even though I left the place entirely as I found it.

We were offered this as a discharge option after my daughter had a transplant. Due to very poor cleanliness it was unfortunately not suitable. It smelt awful, there was mould in the bathroom and the kitchen, the floors were dirty and the soft furniture was stained and worn. There was old food at the bottom of the dishwasher, the appliances were old and dirty and the fridge had mould and old food in it. The washing machine was also very mouldy. There was mould all around the skirting in the bathroom and at the base of the fittings. The toilet had not been cleaned. We could not stay.

The actual place was nice, but needed a good clean. I accidentally went to sleep on the sofa one afternoon and woke up COVERED in bites. It’s been a few days now and still no reply from hotel. Overall I would stay again due to price and location being lovely for having a suite but the bedbugs and no communication didn’t make it as lovely as a weekend that I would wanted.