Redmayne House

The first room we were given (Which was apparently an 'upgrade') was so noisy it sounded like cars and drunk people were actually in the room - even with industrial ear plugs. The floor was soaking wet when we arrived, the bathroom was not clean and floor tiles in the bathroom were loose with raised sharp edges. After the first disastrous night of zero sleep and both of us having to cancel work the next day (and not get paid) because we were so tired, we were moved to a room at the back of the house. It was definitely quieter but the mattress was ancient and completely broken so there was no chance of proper sleep for the following two nights. Also every apartment is equipped with automatic flood lights that come on if you dare step into the hallway at night - thus waking up anyone still sleeping and reducing any chance of getting back to sleep to zero. Absolute insanity... These aren't even safety lights (which come on separately, so goodness knows which bright spark thought these were a good idea. The final nail in the coffin was paying for the optional late checkout on the Sunday, only for it to be cancelled by the host at the last minute (less than an hours notice), meaning we had to cancel our lunch plans with friends - and despite my account being debited for the surcharge. I would thoroughly recommend against staying here.

Stayed in a 1 bedroom family apartment. A period property that has been stylishly decorated. Comfortable bed with plump pillows and quality bed linen. Daughter said could feel springs in pull out sofa but not too much to grumble about. A great position off the Clifton triangle so walk pretty much anywhere with lots of restaurants nearby. Nice little touches, Nespresso machine with capsules, L'occitaine toiletries, smart tv with Netflix etc included. Good communication before we arrived. Wasn't sure how key on the phone via an app would work but was all fine.

Tv wasn’t working No information about wifi password - had to chase up and didn’t get response until the following day

This was a wonderful break away with my husband and 7 month old son. The property was clean, quiet and in an excellent location to explore Bristol. The property was beautiful and well equipped and the staff were on hand (even by email) to offer support if needed! I would gladly stay here again and would definitely recommend!

We booked a two night weekend stay but left after one night due to noise disturbance. The flat suffered from constant traffic noise on busy Whiteladies Road. The forecourt of the building is open to the road and in the late afternoon a group of people parked up on this and we’re dancing to music played loudly on the car stereo. During the night there was a party in another flat with people arriving and leaving from late evening till morning. Some rang the bell to our flat in the early hours trying to gain access. There appears to be little in the way of sound insulation for doors and windows and the sparse furnishings and bare floors make this worse. There was no response to phone or email contact from the letting agent out-of-hours. When we were able to speak to someone in the morning, it was a junior staff member with limited knowledge and scope for decision making. Staying for the second night was unthinkable but our request for a refund, full or partial was refused.

Was really great space and in a good location

Gaining entry with the app was fine. However the parking was at another building perhaps 200m away ( not ideal if its raining). Good location with a Waitrose/Sainsburys nearby for basics. Whilst the Appartment was nicely furnished it is compact. Had everything you might want including a washing maching, small dish washer etc. One gripe is that the lounge sofa was not at all comfortable. We had a twin bedded room again nicely furnished but 2 x 2 foot 6 inch beds are a bit too narrow for me. Compact bathroom with nice shower and nice soaps etc. No lift so travel light, not at all suitable for folks with mobility issues, steep staircase just to get to frontdoor. All in all a reasonable place to stay.