Guest User
February 27, 2024
I stayed with my girlfriend from February 23 to 26 in a Forestis Tower Suite. It's a special weekend because it was a birthday present for my girlfriend, a relaxing and relaxing weekend in a magical place. But several experiences have spoiled this, starting with the dinner where they forget to bring you the wine before bringing you the starters, we had to ask the waiter again to have our bottle ordered before the meal. I ordered flowers for my girlfriend because as written above it was her birthday, they forgot to put water in the vase, after 2 days the flowers died, they refunded me the price of the flowers but I still want to remind you that we are in a 5-star hotel at 1000 euros per night. This kind of detail shows that Forestis is not worthy of their star. Because forgetting to put a little water in flowers means having no respect for the customer. This last experience is one of the most serious, during my swim in their sumptuous swimming pool I noticed a dead Rat inside the swimming pool, I hastened to take a photo and warn the staff who immediately remove the rat. I asked them to do a cleaning, I was assured that the pool was filtered every day, disgusted by what I had just seen, I no longer wanted to set foot in this pool because at the sight of this rat filled germs, speaking with the manager he told me that this situation was completely normal because we are in the middle of nature, so if it was a fox, a wolf or a bear, I would really understand BUT a rat cannot come from this forest because it is full of snow and a very low temperature, he cannot live in these kinds of conditions, so the rat comes from the hotel, when I was saying that the assistant manager my mouse and said to me “ we don’t know, there’s no proof.” They let their customers swim in the pool even right after removing the rat, without waiting for the cleaning cycle. (You can admire the rat in the photo below). My worst 5 star hotel experience of my life, for the manager to tell you that it's normal to find a dead rat in the swimming pool because you are in the middle of a snowy forest and negative temperatures, which I repeat does not are not conditions where a rat can survive. In short, to flee
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