Nouveau on Young

I would NOT RECOMMEND this place. Room not ready for 3pm to check in, we had just driven 6 hours with 5 children, last thing we wanted was a room not ready 😫 Supervisor was rude and down right unprofessional about the room not being ready. Hardly would say the room was clean maybe if you're blind! Filthy foyer area and lifts have never been cleaned. Full juice bottle stashed with rubbish in the second bedroom cupboard foul. The wind on the roof of the top floor felt like it was going to rip off through the night so noisy! Overall disappointing place to stay.

Poor communication. Property was unclean

All good

Suitable for our needs for a two night stay & quiet. Close to required amenities

Great spot … lots of codes for many different entries … which was confusing

Booked an apartment in Hamilton, Newcastle for 3 nights and had the booking confirmed. When we rang the venue the day before to organise parking (as instructed in booking confirmation) we were advised our booking had been transferred to Noveau on Young in a different suburb entirely. Not happy but didn’t have time to sort it at that point. The allocated apartment had a broken bed, broken dining chair and other damage. Despite reporting the broken bed and other damage after the first night and having someone come and look at it, the bed was never repaired. Needless to say we didn’t sleep well for 3 nights, with one half of the bed having broken legs, creating different heights and a gap down the middle. The kitchen wasn’t well equipped and saucepans etc hadn’t been cleaned. Newcastle Executive apartments, who manage these properties, seem to have no idea of customer service, shunting people into properties they haven’t booked and not attending to essential maintenance. Not happy!

BED BUGS!!!!! Do not stay at this place or any other managed by Newcastle Executive Apartments. They clearly do not care for their customers well-being. Informed us to sleep in the bed with bed bugs that night, we ended up sleep on the lounge. Will they compensate us for this night’s accommodation or for medical expenses due to the bed bug bites???? No they will not! Not good enough!

Spacious penthouse & comfy beds, but that’s where the positives end. We were relocated from our original booking due to a maintenance issue. However we were never consulted or offered alternate arrangements that suited our needs. The NOY is not a great location for weekend stays. No cafes or restaurants nearby, so it was always a drive or extended walk for a meal. No hairdryer, a standard in most motels. No coat hangers, so all clothes stayed in the bag or on the floor. No soap racks, so toiletries stayed on the floor (common theme). Dirty & worn furniture, power leads and tv cords running across floor, noisy trains & no views. There was a nice deck but no bbq and only a view of a car park next door. The front balcony had a view of the train station & power pole (see photo) that is cleverly disguised in promo photos. We were also offered free parking (normally $20/nt) but street parking is free in that area on weekends. Sorry, but we won’t be back!