The Lodge Outback Motel

Electrical wires hanging all over the place, wall sockets powerpoints not working. Sheets were not overturned, I accidentally left a pair of shoes there then said I will send money to return they said they will not do that. They want me to send an empty box for the shoes. Ridiculous.

This was the worst motel we have stayed in; it was clean but very old decor and definitely not very inviting. The guest laundry was out of order, which was a blow when one is travelling to different states. Would not recommend it.

Stayed two nights in one of the Heritage rooms which, although compact, was beautifully equipped and furnished. Everything was thoughtful and well done and, although the room was compact, we enjoyed ourselves and we’re very comfortable. Loved the great big mosquito net - didn’t need to use it but it made us feel grand! Quiet location, close to the centre of town.

Staff friendly, quiet location, easy flat walk (about 3 blocks) to town centre, low price. But unfortunately, the room wasn't as clean as we would have liked. The bathroom floor hadn't been cleaned when we arrived....I did that myself. Nor were the floor and surfaces in the main room. Actually, the room was never cleaned the whole time we were there (more than 5 days), which was pretty disappointing to say the least, although I must say, Housekeeping topped up coffee etc most days. The light didn't work in the bathroom (which we reported), so we had to use the bedside lamp instead. Don't look under the bed....found a used facewasher and a pile of dust.

The room was very clean and the bed comfortable. Mind you the room reeked of anti-septic! However when I checked out there was no "thank you for staying" or "we hope you enjoyed your stay". The woman looked surprised when I handed in my keys (I had to buzz reception 3 times, so I think they were out cleaning other units). I also had the same experience checking in i.e. no welcome, no hello. It was my first time in Broken Hill and not a fantastic introduction to the city. Ok for 1 night stay i guess

The room was very clean, and neat. Supplies of tea, coffee, biscuits were available. The newspapers were freely available. The bathroom was compact and well maintained. The couple who cleaned and maintained the hotel appear to be committed to the job, and are certainly have a good PR manner for visitors. Every convenience one would expect on a business trip was available. In addition it was no more than 10 minutes from my office location in the CBD. On the downside, the AC made an odd noise in the middle of the night but continued to work perfectly. We were assured that this would be corrected the next time we visit. We noted that the ownership had recently changed, and more improvements are expected in the near future.

Having booked and paid ahead we arrived to no one at reception but despite phoning three times to the number on the door no answer. I went for a walk and found a guest who said he knew where the receptionist was. Three minutes later she rang me. Our keys were under the mat to the room number she provided. Office hours clearly displayed show open from 8am to 7pm. No manual for the room so a call to determine the wifi login and no we don't have information documented. No milk provided despite there being tea and coffee in the room. All up a lack of interest or respect for guests. Insect repellent provided for all the flying insects and mosquitos in the room. Fan control broken so unable to use it. Pool advertised but cover on it. See photo Laundry unavailable "out of service" see photo Cups had lipstick stain on it and other cup stained - see photos. Parking area drive had holes in it see photo. Totally ripped off.

This was a first time trip to Broken Hill, stayed at the Lodge Outback. Main building is a lovely old building with lots of character inside and outside. Our room was located in the main building, lovely old features and decorated to compliment the heritage look. Everything was clean and working, some little areas of the bathroom were looking tired but otherwise good. Kettle, toaster and crockery supplied, only drawback was washing the dishes in the bathroom sink. There are rows of rooms external to the main building, not sure what they are like.s

I booked one of the heritage rooms in the house. Fabulous bed and warm quilt. Hot shower. Clean and well presented. The management even allowed us to park our two motorcycles under the verandah as it was raining. I would book this place again, for the heritage room experience.