Aquaworld Resort Budapest

Tried to find a resort for our 10yr old kid to enjoy, found the offer online for Aquaworld Resort in Budapest for the 4 day getaway. Room was clean, must admit that.. Towels were changed every day, bathrobe every 3 days (our 145 cm boy got an xl bathrobe but it seems that this is the only size they have as noticed by the other kids in the hotel wearing oversized bathrobes). Lots of staff don't speak English, and don't seems friendly toward foreigners. The outside pools are not too big, they were packed with people soaking in the nice warm water (outside was sunny and 24C). Inside pools are spacious with few slides, and they were nice and warm according to the specs written next to every pool. We came there Thursday, until Sunday. Saturday morning after breakfast went to the pool, and were unpleasantly surprised as half of the inner pools were closed (outside was cloudy and 18C) due to some kids swimming tournament. We were just like?!?!? You close half of the pools for some tournament to take place? What about the other guests of the hotel who came here to relax and enjoy amenities ?? There was approx 50 or more kids with parents who were walking around and all other guests were just approaching and left disappointed as they didn't want to listen to the too loud host who was talking over the mic and it became really annoying. What we were allowed to use was the jacuzzi, and it was packed with elderly people and one bigger pool with colder water. And of course outside pools which is quite recommended for a 10 yr old to easily catch cold. We were so annoyed that went to complain to the reception desk and the staff didn't see any problem in that, as said "but it is a children competition and it will last only for few hours!". And at my question, what about the other guests who paid to enjoy the pool and were not informed that half of the pools were taken by some event ?? Do we need to use only two pools but paid to use all? And this is acceptable for you? The front desk manager answered: "I'm sorry, its out of our hands, we cannot do anything.." No, this is not how you treat guests as a hotel/resort, and you need to offer something to the guests to keep them satisfied in a case like this and to return to your hotel again. You DON'T make an event, especially not during the weekend, you DON'T close half of the amenities, you DON'T expect for other guests to accept this as something normal because in the hospitality world this is NOT normal! The lifeguards at the pool were quite annoyed during our stay and used the whistle too loud and many times. And mentioning kids entertainment, saying this from the mother of 10yr old (for younger ones there is kids club ) the only entertainment is gaming room, which is in the basement of the hotel, situated very far from the reception - had to walk all the way on the other side of the hotel, having table tennis , two very slow XBOX, two pool tables for big, one small pool table , darts which was not working, an

The most unfriendly staff I have ever met !!! No one smiles here. If I ask a question I barely get an answer and get the filling that I enterfier them. No entertainment for the kids. In the waterpark today a kid was stack between the slides and the lifeguard didn't even help her just shout at her to sit. Only her father helped her. They didn't even stop the slide so her father can help her. It was so dangerous!

Great place to stay with kids!

Great place fpr water team park around Budapest