Residence Inn Buffalo Downtown

It was a nice setup of the lobby and breakfast area.

Great staff. Convienent location

Hotel in general very good. Great service. Big downside is the pillows. Might be the most uncomfortable pillows I’ve ever used at a hotel. Literally the only downside

Staff member argued with me about changing a dirty blanket. She said we don’t change blankets

Employees were very nice

Very comfortable accommodations. Other than an odd bathroom door placement, the studio suite was well appointed and modern, with lots of convenient touches. We didn’t hear any noise coming from other rooms or the hallway, very quiet. The staff were friendly and very helpful.

Breakfast was a bad joke. Food was mostly gone an hour before end time. For seven floors of 37 rooms each there were two small luggage carts. And this is the only place I ever stayed, Marriot or other, that you couldn't use the elevator without your key card. Try holding a card against the scanner, pressing a floor number, and holding anything (luggage since there were virtually no luggage carts) at once. This requires 3 hands.

Right from check-in we knew we had picked the right hotel. The staff were very welcoming and friendly. The room was very clean and spacious. The bed was very comfortable and a fantastic kitchen and sitting area which is fantastic when you are staying a few nights. The hotel grounds are very well kept and the hallways and common areas are very clean and comfy. Breakfast was very good with lots of selections and the coffee was very good. We will definitely be staying here again as we frequent this lovely city.