Hotels Near Tesco Superstore in Bury St. Edmunds

From the front and on the website the hotel and rooms look amazing. To say I was slightly disappointed would be an understatement. I had a fabulous greeting and valet parking, which was lovely. I was escorted to my ”courtyard” room.... which from the outside looked like a storage cupboard, on a walkway by the road. The room was extremely small and very tired looking. One small window overlooking the smoking area. The rest of my group, 14 of us in total, were in the main hotel, huge rooms,big bright windows, copper baths, sofas. Very nice and a vast contrast to what I was put in. Quite disappointed.

We went to the Ickworth hotel for a spa and treatment, we parked and went into the entrance and were met by a very nice young lady. Who checked us in for the spar. We were given gowns and slippers and told to go down the corridor and down the stairs to the basement area there was a lift if you needed it. We were not told wear to change, found some toilets and changed into the gowns. Walked to the end of the corridor to the treatment area. Waited for someone to come to attend to us, a very nice young lady came and asked us to fill in some forms which we did. We sat there for a short time, I said to my wife I would go and see if I could find a any other spa rooms no luck. I went back up stair to talk to the young lady, and asked are there any other rooms in the spa. The reply was no we only have an indoor swimming pool, I asked how to get to the pool, she said go out the front door across the car park to the building on the right she gave me a small piece paper with a code on it to enter through the external door. Once inside you could go into the pool area which was fine. The treatment of a massage we had was very good, after this we went back upstairs for the afternoon tea which was two scones and jam each and tea or coffee ,it was very nice. To sum up. To have to get changed in a toilet was not good, plus no wear to put your clothes not even a locker !! It would have been nice to be shown the area and the area to change in. My idea of a spa is not just a treatment room and a pool !!! so to pay £75 each for just a treatment and two scones/jam and tea and coffee is a bit high. I suppose we should have checked first, a spa to us is not what we had. The treatment was supposed to be for 25 minutes which fell short of that. I think this spa is more fore people who stay at the hotel, not those who are just there for a spa and afternoon tea. Their idea of a spa is not ours. What we had was great and would recommend it.