Guest User
January 31, 2025
The wallpaper in the room was dirty and looked like it had not been pasted properly. There were spider silk in the corners and yellow stains on the pillowcases. These are barely acceptable.
I booked a room for four on the website. It showed a king-size bed and a single bed, which could accommodate four people. There was an extra bed fee, but I didn't know I had to pay it on site. So I was dumbfounded when I checked in. . After arriving at the room, all the supplies, towels, cups, tableware, and quilts were for three people. I called the front desk and they said they would not be delivered until the evening. We started waiting at 16:00 and were about to leave at 18:00. I went to the front desk to ask and they said they would be delivered. Before 22:00, please ask them to try to see if they can deliver it by 20:00, they said they will try their best.
I came back at 20:00 and was dumbfounded for the second time... The extra bed was a mattress pad and a quilt, and the quilt was not the thick quilt on ordinary beds... There was no single bed in the living room as I had seen shared online! I booked this room because I saw there were four of us... The tableware and teacups were still not delivered, and I was only given towels and mineral water. I called the front desk and they said they would take care of it, but I waited until the next day... I had to ask the trip customer service for help. The tableware has been delivered, but the mattress pads have not been processed, and the teacups are still three sets...
We stayed for three nights in total. When we checked in, they said that we didn't need to clean the first day and could do it on the second day. But they didn't come on the second day. So forget it... The toiletries were very considerately placed on the door handle, but... we There are four of us, but towels and water are only for three people... Did they not receive the order?
It was my first time to take my family abroad. I saw other people's sharing and online sharing of accommodation experiences. The actual experience still needs to be known to families who may stay in a four-person room. Maybe the double room here is very good.
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