Hotel Hospes Maricel & Spa

Hotel Hospes Maricel & Spa Reviews

Hotel Hospes Maricel & Spa

Ctra. Andratx, 11, Ca's Catala, Balearic Islands, 07181, SpainView Hotel Details
Hotel Hospes Maricel & Spa
Hotel Hospes Maricel & SpaHotel Hospes Maricel & SpaHotel Hospes Maricel & Spa
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Hotel Hospes Maricel & Spa Guest Reviews

4/5
Very Good
73 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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Positive reviews(45)
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Negative reviews(7)
Natura Dreamer's Room
Stayed in Apr 2024
Couples
1 review
2.5/5
Posted on Apr 26, 2024
The service at the hotel was good. However, the refund of the deposit is very late. When I spoke to the hotel, they told me to contact the credit card company. All other hotel payments made with the same card have been processed. Hotel check-in date is April 16th. Today is April 26th. 13 days have passed.
Guest User
Natura Dreamer's Room
Stayed in Aug 2024
Family
11 review
1.0/5
Posted on Aug 12, 2024
Because there is an extra child, they are not allowed to stay. The hotel is fully booked and I cannot change the room. They do not allow cancellation. I have wasted my money. Please be careful when booking a room with children. Check carefully whether the room type allows children before placing an order.
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Response from Property: Dear Guest,Thank you very much for your interest in Hospes Maricel& Spa. We regret to hear that our children’s policy has caused disappointment during your experience. Our policy, which restricts the presence of children aged 2 to 12 during the high season, was implemented to ensure a tranquil environment for all our guests. We understand that this may not align with the needs of every traveler, and we apologize if this policy did not meet your expectations.Additionally, our cancellation policy during this period allows cancellations up to 7 days before the arrival date.These are the conditions that each guest agrees to when booking a room at our hotel. We apologize for any inconvenience this may have caused.We make every effort to communicate our policies clearly and transparently on all online platforms and at the time of booking to avoid any misunderstandings. We would love the opportunity to welcome you back in the future and provide you with an experience that better meets your expectations.Thank you again for your interes in Hospes Maricel& Spa.Kind regards,Daniela HutuAssistant General Manager
Anonymous User
Dreamer's Palace Room
Stayed in Dec 2023
Couples
13 review
5.0/5
Outstanding
Posted on Dec 12, 2023
The service and environment are great, and the hotel's sea view is also very beautiful
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Response from Property: Dear Guest, Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed the service and environment during your stay at our hotel. It's always gratifying to know that our guests appreciate the efforts of our dedicated team to create a welcoming and enjoyable experience.We're especially delighted that you found the view of the hotel near the sea to be very beautiful. The scenic surroundings are indeed one of the highlights of our location, and we're pleased that it added to the overall enjoyment of your stay.We appreciate your kind words and are grateful for your support. If there's anything specific you'd like to highlight or if you have any suggestions for how we can further enhance your experience, please feel free to let us know. We look forward to the opportunity of welcoming you back to our hotel in the future.Once again, thank you for choosing Hospes Maricel& Spa.Best regards,Daniela HutuAssistant General Manager
Jinganblues
Natura Dreamer's Room
Stayed in Feb 2024
Family
17 review
5.0/5
Outstanding
Posted on Feb 11, 2024
It is also recommended to have dinner at the hotel, the environment is first-class.
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Response from Property: Dear customer, thank you for your suggestion! We are delighted that you spoke highly of our hotel's dining atmosphere. We are committed to providing each guest with a comfortable and elegant dining environment, allowing you to enjoy a pleasant atmosphere while tasting delicious food. We look forward to your visit again and let us provide you with more wonderful dining experiences! Daniela HutuDeputy Director
Guest User
Natura Dreamer's Room
Stayed in Feb 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 8, 2024
The restaurant faces the sea and has a great view. The food is also good.
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Response from Property: Dear Guest, Thank you very much for sharing your experience! We are glad that you enjoyed our restaurant's stunning sea view and delicious dishes. Our restaurant is always committed to providing guests with a quality dining experience, and we hope you will visit us again and spend a wonderful time with us. Sincerely, Daniela Hutu Deputy Director
ayoung
Natura Dreamer's Room
Stayed in Sep 2023
Couples
5 review
5.0/5
Outstanding
Posted on Oct 5, 2023
It was so good! It was a dream-like hotel. Because it was an annex, I had to walk a bit to get to the pool and breakfast, but the path was so pretty that it was another pleasure. The staff were very friendly and the service was good👍🏻 If I go to Palma again, I will go again. I recommend that you eat breakfast and spend a long time at the hotel.
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Guest User
Natura Dreamer's Room
Stayed in Dec 2022
Couples
1 review
4.7/5
Amazing
Posted on Dec 16, 2022
Find a hotel that is good value for money in the off season.. Throughout the 5 days of my stay, I was healed thanks to the friendly staff and the quiet and relaxing accommodation. It was a pity that the pool was not warm, but if you make a reservation for the spa, you can use it once a day for free. It's close to downtown and close to the sea, so it would be so much better if I went in the summer. I was happy throughout my stay.
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Guest User
Natura Dreamer's Room
Stayed in Oct 2022
Family
5 review
5.0/5
Outstanding
Posted on Oct 18, 2022
As it is a 5-star hotel, I was satisfied with all the services and facilities. There was a bellboy and he also did valet. I left it as a honeymoon, and they prepared cava champagne at the accommodation. Instead, the food was very tasty for the price.
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Guest User
Natura Dreamer's Room
Stayed in Oct 2022
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 20, 2022
Great experience! I checked in on 17 Oct 2022 and was given an upgraded room (201). The breakfast was average, but the service was great!
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Moira M
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 13, 2024
I hardly even have words to truly explain how amazing our experience at Hospes Maricel & Spa truly was. Upon arrival, we were immediately greeted with friendly and accommodating staff and a glass of cava. The check in process was incredibly easy, and we were transported to our room on a golf cart, along with our luggage, which was carried up to our room by a staff member. The room was GORGEOUS, and to our surprise, we were upgraded to a beautiful suite with a private soaking pool and deck area. They also decorated our bed with rose petals as it was our honeymoon. The room was clean, comfortable, and had everything we could need. The shower was HUGE, as was the tub, and there was ample storage space. The staff brought us water and chocolates a few times, which was delightful. The breakfast buffet was to die for- we could have stayed there all day. Highly recommend adding this to your reservation. The selection was huge and the food was delicious. In addition to the buffet, you could order hot items like eggs from the staff. There was also coffee service and champagne. They had ample vegan and gf options, too. The pool area was the highlight for us. The gorgeous salt water pool overlooks the ocean. There are plenty of comfortable lounge chairs and umbrellas and you can order food/drinks right from the poolside bar. There was also a private ocean entry point, which we enjoyed. Be sure to bring water shoes- the ocean here has lots of rocks. On Wednesday, we made a reservation for the jazz dinner on the terrace and had the best meal of our lives - the food plus the ambiance made for such an incredible experience. The staff that served dinner wasn't the best (forgot some items, didn't check in for long stretches) but this did not dampen our experience. We got massages in the outdoor spa area overlooking the ocean, which was truly a dream - I fear I may never be as relaxed as I was in this moment! The area around the resort is extremely walkable, with cute shops and restaurants to check out, but honestly, we didn't leave the resort too often because we just loved being there so much. I can't stress enough how incredible the staff was - whenever we needed something, we could call them or stop at the lobby. When we wanted to make our massage appointments, we simply let them know a general preferred time and they handled booking and sent us a text with all the information. Overall, our experience was amazing and WELL worth the money. We can't stop raving about Hospes Maricel and can't wait to come back with friends and family!
Response from Property: Dear Mrs. McJury, Thank you for taking the time to share your experience with us during your recent stay. We are thrilled to learn that you enjoyed your stay, specially the genuine hospitality and service from all our staff, our facilities and our location. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Thank you again for your comments and for choosing us for this special occasion, we hope to serve you again whenever your travels bring you back to Mallorca. With best regards, Anna Pérez Front Office Assistant Manager
Mark C
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 30, 2024
This was a short 4 night trip for business meeting, although my partner travelled with me and we enjoyed some time at the hotel and in Palma This place is really stunning, a beautiful building particularly from the rear and looking out over the sea, we sent time swimming in the seas and the lively pool. The service for drinks, food etc was outstanding. (Although they don’t take orders from the sun loungers) Stunning views from the restaurants and the rooms. Make sure you are in the main building else you are opposite side of the road (accessed under the road, so it’s safe) but the views are obscured and whilst you get a hot tub on the balcony I’m not sure they are worth it compared to the main rooms in the building. I will return here again and hopefully again, absolutely loved it.
Response from Property: Dear Mark C, Thank you very much for choosing our Hospes Maricel & Spa***** for your recent stay and for sharing your experience. We are delighted to hear that both your business trip and leisure time in Palma were enhanced by our hotel. We are glad you liked our building and the outstanding views it offers and it is also wonderful to know that you enjoyed swimming both in the sea and our lively pool. Your kind words about our service for drinks and food at the pool bar are greatly appreciated, though we apologize for any inconvenience caused by the inability to take orders from the sun loungers. We look forward to welcoming you back on your next visit and ensuring another memorable stay. Warm regards, Bettina Kofler Front Office Manager
The_Drizzt
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 6, 2024
We had the honour of celebrating our wedding at Maricel - it really was a great day! Everything was made possible not only by the beautiful weather and our wedding guests, but also by the wonderful hotel facilities, the service and the great care! A big thank you goes to Alejandro and Andrea! We would have loved to have enjoyed the facilities a little more for ourselves, but of course that wasn't possible during the wedding and the preparation and follow-up work. We will definitely recommend your hotel to others and look forward to seeing you again sometime!
Response from Property: Dear The_Drizzt, Thank you very much for your kind words and for choosing our Hospes Maricel & Spa***** for your wedding celebration. We are delighted to hear that you had a wonderful day and that our facilities, service, and care met your expectations. It was our pleasure to host such a special occasion and we are very glad to read that Alejandro and Andrea contributed to making your wedding day memorable. We look forward to welcoming you back in the future and are very grateful for your recommendation to others. Warm regards, Bettina Kofler Front Office Manager
Anthony C
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 29, 2024
The breakfast with Juan Pedro was amazing. Spectacular views of the water and private beach with amazing 9 course breakfast with cava and cafe. Highly recommend. The meal starts with your choice of caffeine—espresso, cafe and then you move into the experience. Beginning with two digestive smoothies/drinks and tasting plates varying from tuna, pork and lamb. Each dish is uniquely served and plated. The meal ends with multiple desserts and cava served throughout.
Response from Property: Dear Mr. Antonio, Thank you very much for sharing your breakfast experience with Juan Pedro. We are glad to hear that you enjoyed the spectacular water views and private beach, as well as the nine-course breakfast with cava and coffee. We are pleased that you found the selection of caffeine beverages to start your experience satisfactory. We are happy to hear that the initial digestive smoothies and tasting plates, including tuna, pork and lamb, were to your liking, and that each dish was uniquely presented and served. It is wonderful to know that you enjoyed the end of the meal with several desserts and cava. We appreciate your recommendation and look forward to welcoming you back for another unforgettable dining experience. Yours sincerely, Jasmine Garcia Front Desk
Guest User
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 22, 2024
Excellent expérience not to be missed! The view is unbelievable and the service immaculate! 10 servings, with great variance highlighting the local products, complimented with a good cava. Be sure to make a reservation before as this is a popular venue.
Response from Property: Dear Mr. Michael, Thank you very much for your gracious comment regarding your recent visit to our establishment. We are delighted to hear that you had an excellent experience that you believe is not to be missed. It's wonderful to know that you found the view to be unbelievable and the service to be immaculate. We take great pride in showcasing the beauty of our surroundings and providing top-notch service to our guests. We're thrilled that you enjoyed the ten servings, each highlighting the richness of our local products, and that you found the accompaniment of a good cava to be complementary to the experience. Your recommendation to make a reservation in advance is duly noted. Indeed, our venue tends to be quite popular, and we want to ensure that all our guests have the opportunity to indulge in the experience. Once again, thank you for your kind words. We look forward to the pleasure of welcoming you back in the near future. Should you require any assistance or wish to make a reservation, please do not hesitate to contact us. Warm regards, Jasmine Garcia Front Desk Hospes Maricel & Spa*****
Guest User
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 20, 2024
If your needs and your soul desires elegance and the best culinary experience, then look no further. Here you get more than the best. You get superior service. The meals are more than you can ever imagine. The view is spectacular. I was blessed with the experience to enjoy my birthday with my Husband and Mother at what will be remembered as a wonderful experience. If I am ever fortunate enough to take advantage of this experience ever again, I will not think twice. I will always visit Marical.
6/9
Response from Property: Good morning, We sincerely appreciate your wonderful review. We are extremely pleased to hear that your birthday celebration with your husband and mother was such a memorable experience at Maricel. Providing our guests with elegance, exceptional culinary experiences and superior service is always our top priority. It is truly heartwarming to know that we exceeded your expectations and left such a positive impression. We appreciate your kind words and recommendation. Should you ever decide to visit us again, we look forward to the opportunity to welcome you back for another unforgettable experience. Sincerely yours, Jasmine Garcia Front Desk Hospes Maricel & Spa*****