Absolute scam of a place and management. We booked for 5 nights - on our first night upon returning from dinner, we found 30+ cockroaches littered across the kitchen, living space, bedroom and bathrooms. We tried to call the emergency contact number and there was no response so we sent a text message. An hour later we got this response ‘insects are very much part of life in the tropics of North Queensland and nothing to be concerned about’ We understand a few bugs and maybe even 1 cockroach in the apartment but over 30?! We asked to move apartments and Richard (the manager) said there were non available and said ‘there isn’t much else i can do except reassure that they won’t cause any harm and are very normal’ - not sure if it’s just me, but 30 cockroaches crawling on the kitchen countertops and bedding is certainly not acceptable or NORMAL. We grabbed our belongings, where cockroaches were crawling all over our bags, and checked out straight away and had to find a hotel for the night and our further 4 nights we had booked the apartment for. For a month, Richard ignored calls from the booking company, Agoda, to fully compensate us for the 5 nights that we did not stay. After they finally got through, he has decided to not refund us our money due to the ‘policy’ - surely the policy should be to have a habitable apartment and not scam people out of over £700 An infested, poorly managed apartment with horrific communication from Richard - he should be appalled at offering it in this state. Honestly do yourself a favour, DO NOT BOOK.