"Staff were friendly and offered a good service, pool was too warm, minor I know, but when it’s 32deg and 90% humidity It matters. Our aircon leaked but the staff sorted it out quickly and no further issues."

"Opening and closing it with a key was a hassle. Overall, this hotel had an old-fashioned feel to it."

"Wonderful reception staff. Jason was great when helping us find a pouch that my girlfriend left an item in the room. Even though we only lodged the missing item report a week after checking-out, the item was still safely kept and returned to us within a day."

"Booked this for a client, and the very next day they were full of praise! **Service:** Warm and attentive **Cleanliness:** Excellent condition **Environment:** Comfortable and quiet **Facilities:** Fully equipped They also mentioned the buffet breakfast was rich and nutritious. Overall, a really great experience. I'd happily recommend it to everyone!"

"My roommates were all quiet and friendly, so my rest wasn't disturbed. There were plenty of bathrooms available for use anytime. The front desk service was very friendly, and the hostel's interior was beautiful. However, the power outlets were too far away, which made charging inconvenient."

"Choosing The Benson Hotel for my Cairns trip was a brilliant decision! The location is absolutely superb – super close to the airport, just about a 15-minute taxi ride. It’s also only a 10-minute walk to the Lagoon Pool and the Marina, making it incredibly convenient for an evening stroll along the waterfront to the pool for a swim, or heading to the Marina to catch the sunset. The surrounding area is incredibly well-equipped too: right outside the hotel, you’ll find a huge variety of restaurants, from local seafood specialties to Asian cuisine, so you can try something new every day. There’s also a large supermarket nearby, perfect for grabbing fruits, snacks, or travel essentials. Shopping here gets full marks! The hotel rooms are spacious and bright, with all the amenities you could need, including air conditioning, making it feel just as comfortable as home. The front desk service was exceptionally thoughtful and attentive; they patiently recommended nearby attractions and restaurants, and any issues were resolved quickly. In short, this stay far exceeded my expectations. I will definitely choose The Benson Hotel again on my next visit to Cairns! I highly recommend it to anyone looking for convenient travel and comfortable accommodation – you won’t be disappointed!"

"Taking a taxi from the airport to the hotel cost $35. We arrived before check-in, but the front desk allowed us to check in early after signing up for their membership, and even upgraded us to a room with a great view, which we were very happy with. The hotel is very close to the pier, making it super convenient to get back to our room after a boat trip. The hotel's own pool is also fantastic. We stayed for three days and didn't want to leave!"

"The rooms were clean, but very small with low ceilings. Upon arrival, there was only one small carton of milk in the fridge, perhaps because the room was prepared earlier, for which I'm very grateful to the front desk staff. A big plus is the hotel pool, which has a sandy entrance on one side. However, the pool is shallow, so adults need to be careful not to scrape their feet on the rough bottom. Late check-out is available for an extra fee, which is very convenient if you're traveling with children and have a late flight. The airport is just 10 minutes away. Cairns Aquarium is nearby, and there's a large shopping center three blocks away. The promenade is two blocks away. Overall, it's good value for money, but don't expect perfect cleanliness or service."

"The service is very friendly. The room is clean and nice. The location is very convenient. For this price, it is almost the best choice. I will book again next time"