Ramada By Wyndham Cairns City Centre

Mould on our room Ceiling right above the bed and light comes in the blinds , need block out curtains.n

I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been "dealing with something", that there were "100 guests and just him", and told us, "you need patience." Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again

The service was good however water was leaking out from the toilet so we had to move to another room but it was the same, the toilet bowl had a big crack and water also leaked to the floor, we moved again to another room. The swimming pool water was too cold, not able to swim. This hotel is more like a 2 star motel.

Great for the price

Location of the hotel is good. Amenities are not expected inline with either Ramada or Wyndham. There are not enough charging points. 

Central location walking distance to waterfront and own pool facilities. reasonably priced for location

Service & staff were good ,location is good but the property itself could do with a serious upgrade.