The Jack Backpackers

Terrible food. My friend ordered a pizza and I ordered the vegan schnitzel. The pizza was just slop, way too much sauce and all the toppings just slid off. The amount of bbq sauce on top was sickening. I’m almost 100% certain I was given the chicken schnitzel instead of the vegan one. I’ve never eaten meat before but I’m familiar with vegan meats and the texture and taste weren’t anything like the vegan schnitzels you can buy. My chips were cold and the salad was dry without any dressing. I left most of what was on my plate. Absolute rip-off in price for what we got and as locals, we certainly won’t be eating here again. There are so many better food options in the city with much higher quality for a similar price, if not cheaper.

Bad experience, some people were making noise all night from 11 pm and at 7 am they still making noise in the balcony, so I can’t sleep, ther are more options to stat in Cairns, so don’t. choose this hostel.

Overall our experience was Crap!!!! Stay away from the steak burgers, the meat is like leather and will break a tooth. The owner is deluded and couldn't care less!!! As locals we frequent many bars throughout Cairns, this won't be one of em anymore!!!

One of the cleanest hostels we have stayed in, the housekeeping and staff were super friendly and cleaned the room everyday, the showers and bathrooms were also of a very high standard and always clean. Super chilled vibe in the hostel, lounge area with Netflix and a big outdoor balcony with seating area. We will be back!

What can we say about the Jack? My friend and I have stayed here on many occasions and we can’t express how wonderful the staff have been to us every time. The manager Harriet has been so accommodating to us she is an absolute star! The reason why we keep coming back is mainly due to the wonderful service we’ve received. The facilities are clean and the kitchen is cleaned daily. Being new to backpacking I was a bit skeptical about sharing my space with others however coming here has been a wonders experience. The sports bar below is also very accommodating for their guest - an extra bonus you get discount on food and drinks when you show them your key! If your up for a boogey and a sing along on the weekends this is the place to be. Sometimes it may get a little loud in the evenings if you’re in for an early night but it’s worth it - you can hear great live music from your balcony before you head off to bed. Overall our stay here has been amazing and my friend and I keep extending our stay. We highly recommend!

It is a very friendly and lively hostel and you settle in very quickly, especially the lady at the reception is nice and helpful if you have questions about tour offers and all about Cairns! Very good food offers in the restaurant which also change daily and are very tasty! There are also good musicians at the weekend at the bar the mood really brightens up! The hostel is highly recommended! Cheers, Janik