Le Passage Cairo Hotel & Casino

Best location near airport.. Comfortable stay though old construction. Good breakfast choices as well.. Recommend for this budget (INR 9000)

Great location. It had a lot of options in terms of food. Might not be the best option if you want to see the city center since it is about 20-30 min.

This has to be one of the worst experiences we had with a hotel. We made the reservation for 3x adults including breakfast. For my mom 65, my dad 74 and me 28. 1. We enter the hotel and we had to scan our bags like all security in Egypt. Nobody approached my elderly parents to assist them with their luggage’s (bell boys) once we crossed security one sir with eye glasses stood behind our bags waiting for a tip. Which of course we didn’t give as he never assisted. 2. We reached the hotel at 12:30 and the receptionist told us the check in is at 14:00 and that she’ll try to give us a room before that. During this time we saw several families laying in the sofas as they were on the same situation. At any point any of the staff approached to offer welcome drinks or to let us leave our luggage somewhere to go grab a bite. 3. At 14;00 we finally got our room at the 1at floor which is located next to the staff, kitchen, and it department. The room had 2 single beds only. For 3 adults. My mom went to the reception to ask for a bigger room to actually make 3 adults fit. At this point the hotel finally offered the welcome drinks to apologize. Which we never received even. 4 after 1 hour they gave us the key to a queen size bed and their solution was to bring an extra single bed for my dad. They told us is coming right now. We waited over 4 hours for this bed to arrive since we got the key from our new room. Over 5 hours since we’ve arrived at the hotel at this point! And after 2 calls to reception which every time we called they hang up the phone saying” it’s coming”. searching for housekeeping staff at the corridors and contacting the manager directly. The bed was the mattress holder. It was not even a mattress for a 75 year old person. 5. The hotel is beautiful with the most horrendous service. At the restaurant you feel not welcome, approached, never saw a single smile from any of the staff: from bell boy, receptionist, manager; waiters, even housekeeping. Miserable staff only that take it up on the customers. 6. During midnight someone tried opening the door which for our luck was locked so they were not succesful. We could tell was staff from their language plus we weee next to three staff offices including housekeeping room. 7. At the check out with zero additional bills to pay. The staff make you wait over 15 minutes for nothing. Rudeness as they knew that we had to be at the airport just to let us wait those 15 minutes and say: ok that’s it. And start laughing immediately. Cannot recommend this hotel to any family or anyone who values money for that matter. Worst money spent omg Egypt on a 5 star hotel.