Guest User
September 9, 2023
The experience was nothing less than horrible, im travelling with an infant (in fact her first vacation l, so booked a suite which they had as one of the best as they claimed) .. the room they have us was full of smell like the room wasn't opened for months and one of the workers also accepted that the room was closed for months for some work and it had fungus on pillows, sheets, chairs curtains, tv and refrigerator were not working, the toilet faucets were not even installed, no basic toiletries like tissue paper, water, soaps, towels ... The hotel was clueless if there was something called customer service.. in my last 20 yrs of traveling this is my worst hotel experience ever and I was amazed to see the Google photos, reviews, room photos that they put for promotions, makes me think how fake the marketing is really, the photos say something and experience is totally opposite.