Best Hotels near Blackhorse Village Players The, Caledon

Everything was excellent! The room was spacious, clean, comfortable and had a lovely continental breakfast too. We are looking to go buy a new mattress as we are due for one and had such a good sleep at this hotel, we’d like to know what mattress we slept on so we can buy the very same! Just don’t know how to figure that out. It was a great stay and we’d highly recommend it.

Breakfast is simple and the bed is comfortable. The facilities are also very comprehensive and the bathroom design is very reasonable. The location of the hotel is very convenient, the parking lot is quite large and it seems that there is no charge. There is a supermarket within 3 minutes walk, and all Wal-Mart has it. Shopping is super convenient.

My Wife and I stayed at this hotel last month and it was absolutely the WORST hotel we've ever stayed in. I'm still in shock that this is a Marriott brand in this time we are living in. I booked a Jacuzzi suite to hopefully get my hard working wife some much needed time away and weekend of pampering. When we arrived in the room it was an average clean room, We began doing our own sanitization which is normal to do in these times we're living in but, we very quickly realized that the cleaning we were doing was not enough. I went to the store and bought some more cleaning products to do my own cleaning. I was trying hard not to call the front desk to have someone come in and clean the room but the shocker was when we turned on the water and started to fill up the tub, we then started seeing these black things floating around in the tub which can be seen in the pics. I then called and asked what will be done, they offered some discounts and a room change but they had no more jacuzzi rooms. We decided to go with the change. We switched rooms and ran out to get something to eat. When we returned we did our walk around to check cleanliness. All the other pics besides the tub was from the new room we got. HAIR WAS EVERYWHERE!! found a hat under the table, hair on the sheets, hair on the towels, We were in total shock that we had issues with the first room, you'd think they would make sure the next room would be in great condition, but we decided to go and buy our own sheets and blankets and cover everything and then throw it out the next morning. They did give us the room at no cost after all the problems we had but I felt compelled to let anyone thinking to book this hotel to BEWARE! We will NOT be coming back to this hotel ever!!! My wife's friend stopped by as well for a few hours and when she returned to her vehicle and started her car, it was very loud. Come to find out when she began driving she could get her car over 20km/hr she brought it to the dealer the next day and found out someone tried to steel her catalytic converter while she was parked at the hotel. We were so embarrassed that that happen to her while she was visiting. My weekend of pampering my wife was an absolute disaster. My message to management is it's still COVID and extra effort should be made to clean and sanitize rooms and there should be no exceptions. IT WAS DISGUSTING!!!!

I have been staying here for 5 nights, everything is good, and I will stay here again

Upon arrival was told our 2 bedroom suite was unavailable due to renovations but the front desk attendant was very accommodating and quickly got us into 2 separate rooms of equivalent bed space. Overall loved the cleanliness, and quiet of the building and halls itself. Next time we will look to stay definitely stay longer than 1 night- we will be back before summer is over! Thanks again to the wonderful staff here--you guys are all great.

Great location and service. Purpose of our trip was to relax and have some good Chinese food. Hotel is right on Highway 7, walking distance to several malls with many restaurants. Short driving to more restaurants and shopping. Best Western is connected to Sheraton and we had to check in at the Sheraton desk. Tiffany was awesome. Her sunshine smile made us feel very welcome. Check-in was quick and she’s attentive to our questions. We’re happy that we asked her about nearby restaurants because those she recommended were all good. Staff at the gym were friendly and helpful too. Our room has 2 queen size beds and pretty roomy. We like the white sheets so we can tell they’re very clean. The only not as good experience is about the parking lot. The Leslie Street exit near Tim Hortons is a dangerous spot for pedestrians. Cars merge from 3 directions to exit + cars pulling into the lot. We had to dodge cars a few times. A couple STOP signs to direct traffic within the lot may help.

I chose this hotel since the price was very competitive for the area, especially compared to hotels in Toronto. It is a new hotel and check-in and check-out were both very good. Breakfast was pretty good with a variety of options to choose from. The bed was comfortable and the room contained everything I needed. The hotel is located immediately adjacent to Highway 7 which is a busy highway. I learned upon checkout that rooms with a King sized bed face the highway and rooms with 2 Queen beds are at the back of the building and have less road noise. The hotel is ordering some white noise machines to see if they will reduce the road noise in the rooms facing the highway. I was really impressed by the commitment to improve their service to people staying at the hotel. I will definitely be back if I am staying in the area and will request a room at the back of the hotel.

This hotel is a joke. We booked 3 rooms for a family wedding , and one of the room was supposed to be for 3 nights and the other 2 were for 2 nights. On the 3rd day, we received a call asking us why our luggage were still in the room that we booked the additional night for. We rush back and spent more than hour explaining the situation. We even showed them our room reservation. They told us we checked out of all our rooms and we need to pay about $60 more of our initial rates if we want to stay ab additional night. We asked about not wanting the room and check out since at this point I was too pissed off to even want to stay there but they said since we have our luggage in our room , we need to pay $60 to recover the luggage. We explained to them that we never checked out of the room , and we were at lunch so we couldn't have check out of the room. After careful looking at the hotel bill, I noticed one of the room number was incorrect. So what happened was when we check in, one of the room wasn't ready, so when we came back to pick up the 3rd room, they give us someone else room and they give our room to someone else. The person have a name similar to me, so they didn't check ID and gave our room which was for 3 nights to them and when we came to get our 3rd room we gotten his room which was paid from 2 nights. This is also a security issue, anyone could easily gotten access to our room since they don't thoroughly check id. Even after they realized this, they wanted us to pay $30 more even though it was their mistake. The Manager Ali? told us it's only $30, what does $30 mean to you?? They messed up and still want us to pay additional for their mistakes. I guess he eventually he gave in and give us our room at our rate. This ruin our whole day in Toronto.

I am a IGH reward member and this is by far the worst hotel experience I have ever had. When we arrived late to hotel with 2 young children waiting to go straight to bed, we go up to our room to find that we only had 1 bed for 4 PEOPLE! Our reservation was booked for 2 beds and they did not even bother to tell us at the front desk when we checked in. Also, we had 0 towels in our room, not even wash clothes, so when we called to ask for more we were given 2 floor mat towels....for 4 of us. There were no no towels in the pool area either. At 1230 AM the people in the room right next to us decided to have a very LOUD party, we called security several times but they were not doing much about it until we begged them to knock louder and do something. I told all of my concerns to the girl at the front desk when I was checking out and she did not seem shocked at any of this. So I dont know if this is just a regular thing for them or what. She told me I can call the manager on Monday.