Hotel Esplai

Lovely hotel, nice escape frm uk weather, what a bleak August it was, beautiful sunshine all week in spain, i met some lovely English and Spanish people over there, food was lovely, staff was great, the only downside to the hotel is no kettle in rooms,or a fridge,microwave etc, u get wat u pay 4 really wiv it bein 3* . you get what you pay for its nice when you get there,lots to explore theyre are long queues for breakkie,dinner,evening meal in peak times of the year,and short amount of sunbeds for how many ppl are at the hotel, lovely beach down the road, just a short walk away, lovely town its well looked after but be aware spainish ppl like to come out at night and party when it's too hot so when you wanna go to sleep and you're there at the weekends just hope that you don't go home tired and fly home bcus it has a lot of noise from a noisy nightclub just behind the back of the hotel with teenage party goers. Nice break ok for families, very busy at times, but good for get away from uk an relax,so you don't have to stay in the hotel all of the time if you do not want to, its better to go all inclusive, but make sure also when you venture out at night when its hot and humid carefull incase you may get bit by the mosquitoes at dusk ,in the summer months.

It's 3star for a reason the staff were all amazing i made some good friends there I wouldn't return again I'd go 4 star next time for food and drink reasons great location near amenities and very lively in September I wouldn't go all inclusive there again though 4 star hotel for me next time

On arrival check in was fine rooms were clean but very disappointed as we was told there was entertainment every night and there was absolutely nothing so this was falsely advertised shut main bar after first night and and not a great choice of food and drinks given to all inclusive guests which we were we had to eat out everyday we would not stop at this hotel again although callela is a lovely place to go also the pool is too small for the size of the hotel also transfer to and from the hotel didn’t pick or drop us off outside hotel we had to walk and find the hotel and then to see the coach drive past us once we arrived

First night we found a blood stain in my friends bed. Told the desk but they didn’t understand us so my friend had to sleep in the bed regardless. Complained the next day and someone eventually changed the bed sheets. On top of it, we had I had breakfast and the food was awful, I cracked an egg and there was black yolk!! This is dangerous and can cause people to get I’ll. the last 3 days I have complained and the manager is avoiding me. I had a member of staff tell me “maybe it’s just a bad egg” after explaining about the breakfast. Manager has no customer service structure! DO NOT STAY HERE YOU WILL REGRET IT!!

Transfer coach doesn’t drop you at the hotel so had to walk down the road and round the corner with hand luggage and cases n carrying a sleeping 6 year at 3am. I was with my in-laws, 2 children and partner yet they put us in a room as 3 and 3, they had no other room and I wasn’t not having my children in with me so I hade to share with my 6 year old in a single bed for 10 nights. Shower trickled out but the room was cleaned and towels changed everyday. Maid did just walk in once and took the keycard out once too so my aircon went off, I had to find her to get it back. I paid enough for this holiday so if I want the air con left on I should be able to. Not enough sun loungers and people queuing from 7.30 even though the pool doesn’t open till 9, we only ever had 3 beds even though there was 6 of us and on our last day the reception man removed our towels off 2 bed and threw them onto one, I’d only gone for breakfast. If you didn’t get to breakfast, lunch n dinner early you had to queue, plates were often dirty and tables not cleaned after the last person. Food was ok if you wasn’t fussy, we found something we liked. Daytime food was never there ready for you, you had to ask for chips and they would only do a small amount, would serve about 3 people, same with the hotdogs n burgers. Bar in the day was good and fast but in the evening slow. Evening entertainment was ok, nothing to rave about but ok for kids. To top it all off my sons £600 Apple Watch was taken from the room, when I asked reception the 2 staffed raised there eyebrows at each other n just took my details and I’ve heard nothing. We tracked the watch and it was in the hotel. AVOID

Everything was clean I can’t complain But the two nights I spent on room 633 were unbearable. At 11 I clock every nigh, since I was next to the service elevator, they started working I don’t know on what and couldn’t sleep until, in both nights, at 1 am had to call reception and ask them to please stop it. The second morning I woke up at 6:30 am to the sound of what I imagine is the washing mashing and the workers getting ready. Please if you have a service elevator and you know you’re going to need to get work done between those hours don’t arrange a guest room right next to it. Today, my second day of vacation I got to sleep 5:30 hours because of this. Terrible will never ever in my worst nightmare return, what you care when you’re choosing an hotel is to at least be able to sleep…. Adding to this situation, the was no ramp for the strollers or bags and the maitres was of the lowest quality there is.