I stayed with my wife in April 2024. The service from IHG is not good at all, but the staff made things better. Specially Mr. Andres, Reception Manager. He corrected an issue with IHG customer service (horrible communications, horrible attitude, deceptive to say the least). Mr. Andres gave us a Jr. Suite, breakfast, spa, and sent wine, strawberries with chocolate to our room and let us check out at 5:00 pm since our flight out of Cali was at midnight. All of that to compensate for the TERRIBLE customer service from the hotel chain. Staff is great with such a kind attitude. This is the best hotel in the city. The terrace is a great place to hang out and eat. We enjoyed this hotel very much.