Alko Hotel Casa Nispero

Loved the vibe and decor of the property, it has a mellow jungle feel with a very spacious, comfortable and well appointed room.

Service and attention

Nice raw concrete architecture with a tropical interior setting. Stayed for two weeks and ate papaya and pineapple each day. The papaya was leftover from the previous day. Juices were not fresh but from pulp. Poor and unimaginative buffet breakfast. In my room I got bitten three times by an exotic bug. Caused pain and swelling for two weeks. Most of the staff attentive but a few that showed indifference. The hotel’s problems lay with management. I asked to speak with the manager and she was only willing to do so over the phone. It is obvious that this is a cash cow for the owner who has minimal regard for its guests.

I never write reviews, but this is a warning for future guests and speaks to a lack of care for visitors. I arrived around 1:30pm and was told to wait for my room. I did for 45 minutes. No problem. They assigned me a suite on the first floor. So far, so good. However, the experience quickly turned sour due to significant drawbacks. I noticed, there’s no bathroom door. Ok, but in the bathroom, there’s a door leading to the courtyard that is in disrepair, with merely a torn screen barrier through which various crawling animals and flying insects could easily enter. This oversight made it feel as though I was staying outdoors, a far cry from what I had anticipated. I could not shut the bathroom door to minimize the risk. Of course, I started seeing bugs but it got worse. Additionally, the room was plagued by LOUD, and I mean very LOUD alarm sounding noises from animals around nightfall. Again, this could have been mitigated with proper upgrades to the facilities, like a window instead of a screen. The sound was so loud and constant that I needed headphones all night . This disturbance completely detracted from the overall comfort. Upon addressing these concerns with the front desk, I was met with indifference. They informed me that no other rooms were available until the next day. I was not inclined to press the matter further with the tatted up young men at the desk. I am 100% sure the hotel is aware of this but continues to intentionally place guest here with no warning or mention of the issues until it’s too late. Don’t expect a quit night from the first floor suite. Overall, because of this stay was a very disappointing experience that fell short of expectations in both comfort and service. The second night I stayed in a regular room that was small but had windows for a quieter experience but was ready to check out asap. I also had an account hacked and suspect it happened here.