We booked a short 4 day stay at the hotel with jet 2 Holidays on Half Board. The reception area is lovely, bright and airy but for a 4 star plus grading the welcome was disappointing. We have been to 4 and 5 star hotels where the concierge would welcome you and give a hand with luggage but we were left to our own devices. Checking in at reception was quite a stressful experience after and early morning start and flight. It would have been nice to have been greeted warmly with the offer of a drink but instead they were more concerned with providing them with the hotel voucher than any pleasantries. We’ve never been asked for this before so I didn’t print it and asked if they didn’t have the verification of our booking from Jet 2. Apparently not, and the receptionist was insistent that I produce it or email verification. We were given a piece of paper with an email address and asked to email our holiday confirmation. Luckily, I had my phone and eventually was able to access email, all the while feeling quite harassed by the situation. The internet reception was very poor and it took time for the email to go through and I felt pressured when asked again “have you sent it?”. We had upgraded from a standard room to a room with a balcony. There is also a room with a balcony and sea view which we wish we’d gone for as we certainly weren’t expecting the horrendous view we had. The room itself was clean, spacious and comfortable but the view from the balcony was looking out on to residential buildings with washing hanging out on the balconies. We didn’t expect a sea view but did expect an upgrade room with a balcony would provide some other pleasant scene – garden, pool or even a street view where we could sit out and enjoy watching people going by. As it was, we couldn’t/wouldn’t use the balcony as it wasn’t enjoyable to sit out in and when we were in the room, we kept the curtains drawn so we weren’t looking out on to the depressing scene. We asked if we could upgrade to a sea view balcony but unfortunately none were available. Food is ok but just average. The pool itself is nice and the view of the beach is lovely but the sun loungers around the pool were crammed together like sardines in a tin with two touching side by side and very little space between the next and at times the music was too loud. If booking the hotel, I would strongly advise you upgrade to a sea view room. Had we done so we might have given our stay a 4 instead of 3