I kept in touch with someone via text on the day we checked in. I texted that we'd be arriving around 9pm. We arrived at 9pm. My family waited for 20 minutes at an empty front desk to get our room keys. There was nowhere to sit in the lobby because a group was having a party with wine there. The teenager who finally checked us in said we could have a late checkout at 1pm, because no one was checking into our room the following day. I received a text the next morning, saying we needed to check out at 11. I called the front desk. The woman who answered was very rude. She said she "didn't know who was working last night", and that we had to pay to check out late. She refused to let me speak to a manager. She refused to believe that the boy had given us permission to check out late for no charge. She was basically calling me a liar! We had to quickly finish our mediocre breakfast from their restaurant, shower, and pack up 4 people in a little over 30 minutes! It was the most frustrating experience. I will never recommend this motel. Also, the beds were hard, the room was very dimmly lit at night, and the bathroom was dirty.