Rentalmar Salou Playa Family Suites

Literally just got back after 3 nights and haven’t a bad word to say! No kettle but we just boiled the water in the pan so it wasn’t a problem! Pool doesn’t open until 11 and shops n cafes etc don’t open till about 9.30 haven’t had our deposit back yet as that can take a few days hoping to return end of August for the price we payed couldn’t moan what so ever!!! DO NOT LET BAD REVIEWS PUT YOU OFF!!! If you want 5 star hotel then pay for it!!!! It’s somewhere to wash and sleep we left the room how it was so we should get our €200 deposit back, very central to everything, it’s all in walking distance, stated to get a bit busy by the day so make sure you get down to the pool for 11am if you want a sun lounger

These apartments are only suitable for younger people who are there to party. We travelled here as a group of 6 which included 3 children (ages 9, 5, 2) and 3 adults. We were not allowed check in until 5pm. This was particularly annoying on reflection as check out time is 10am sharp, and as we were leaving at 10am the cleaners were ushering us out the door. Cant understand why check in would be so late if the cleaners were so prompt to be there when checkout was happening. Apartments were small but modern. You need to rent additional utilities such as kettle and toaster. Beds are very uncomfortable and are all single ones. At no point during our week stay did a cleaner come in or towels were replaced. When we inquired about this we were told to wash our own towels. Air con is non existent. You need to have it on constantly with all windows and doors closed along with curtains drawn to feel it at all. Every morning there would be an overwhelming smell of sewage in the shower drain. We needed to put bleach in the drain every morning and run the shower for 15 minutes to help eliminate the smell some what. There is no sound proofing. Not ideal with young children. You could hear constant loud noise throughout the night of people coming home from their nights out. The same during the day. Unfortunately we had to asl our neighbours to keep it down on one occasion as the youngest child needed a nap and couldnt sleep with the noise of them. Not ideal having to ask people this on their own holidays. Every morning the staircases were littered from people from the night before. Several times they were covered in vomit. The pool is filthy. Only once was there a life guard on duty. A lot of younger people playing their music on full blast with speakers as well during the day. The biggest issue we occured was one of our doors got jammed, locking ny sister and her two young children in in the middle of the night. We woke to the smell.of cigarettes in the apartment which was coming from the apartment above. My sister tried to exit her room to check where the smell was coming from and noticed the door had locked itself. Maintenance was called at 4am and they were prompt however they could not unjam the door. They needed to kick the door down which was quite frightening for the children stuck inside the room. This also brought to our attention that there are no fire alarms in the room which is a huge health and safety concern. This ordeal was never acknowledged on our check out by staff. To top it off, we were charged to store our luggage for an hour as our flight was later in the afternoon.