Azerai Can Tho

Fantastic hotel and want to stay again

Very nice hotel, friendly staff, super nice location. We will come back!

My recent stay at the resort left much to be desired. One would expect a high level of communication and transparency when booking a luxurious getaway, but unfortunately, that was not the case. To my dismay, I was not informed about the lockdown of the pool for an event prior to my arrival. It was only upon checking in that I was informed of this inconvenience. The lack of prior notification was highly disappointing, as it would have allowed me to adjust my plans accordingly. When I raised this issue with the staff, their response only added to my frustration. They claimed that they couldn't find my contact information on my Agoda reservation. However, this explanation seemed illogical, as who could possibly use Agoda without providing an email address? It became evident to me that the staff member I interacted with was being less than honest. One of the main attractions of the resort, the pool, is often regarded as its signature feature. It was disheartening to discover that I couldn't even capture a picture of this iconic spot due to the unexpected lockdown. As a guest, I had hoped to enjoy the pool's serene ambiance and create lasting memories, but instead, I was left feeling deprived of an essential part of my vacation experience. Overall, my stay at the resort was marred by poor communication, a lack of transparency, and a disappointing inability to enjoy the facilities that I had eagerly anticipated. It is my sincerest hope that the resort takes these concerns seriously and works towards improving their communication channels and guest experience in the future.

My wife and I spent two nights here in this resort and were very impressed. The boat ride out to the resorts sets the whole thing up beautifully. Very friendly and efficient staff at reception and the rooms are immaculate. Not the biggest rooms but sufficient space and perfectly appointed. The main restaurant served breakfast and was open all day and the menu was small but very good. We were very happy with all of our meals at this restaurant. The bar is fully open air with views all round the resort, again a small menu but something for everyone. There are a number of tours offered by the resort and the one we chose which was a tour of the local village was great. All of the staff were great, very friendly and efficient. We would highly recommend this resort and will be back. Only 2 1/2 hrs drive from Ho Chi Minh City. Only feedback I would give other than this is that the seating on the outside of the room was not very comfortable and there needs to be an umbrella stand outside.