It would have been nice for the hotel to call and let us know that the fitness center and pool was not available. The lady at the counter at check in was very unfriendly or welcoming. She gave me the option to not stay if I wanted but I went Through a third party so not refundable. It is possible but would require work on her part. I only booked here because of the pool and fitness center where I would have chosen another location knowing this. I am a general manager at a 4 diamond hotel and I obviously don't expect things to be to that level but there are certainly basic costumer services that go a long way. Room is ok but you can tell the staff just doesn't care. The breakfast attendant on the other hand was very unfriendly and kept everything full and nice and tidy.