The Sebel Hotels in Canberra

Upon arrival we were aware that no car parking was at the hotel, which is a little frustrating but workable. Dropped our bags off and went to park the car which was about a 10 walk at 9pm during winter, to say it was fresh understates it. Back at the hotel I went to check in and only 1 person on and surprisingly at that time it was very busy, so the wait time to get to the room was considerable. Having said that though the staff on were very pleasant and helped store the bags until we got back from parking the car. The room itself was nice and even though it was situated on a busy section of Canberra was nice and quiet. The room was well maintained and the bathroom was fine. Had no issues with check out. Possible things that maybe they could look at is Valet parking or similar as well as maybe working with a local food place to supply meals, just a thought.

Just returned from a 2 night stay in a 2 bedroom apartment. Our room had 2 king size beds in two separate bedrooms both with televisions, bathroom, with shower/toilet and plenty of storage, lounge room, with lounge and 2 single seats, dining area with table and 2 seats, a washer/dryer combo and a well equipped kitchen with plenty of storage throughout the unit. Our dryer wouldn’t work and despite 2 people looking at it, no one could get it to dry. This was inconvenient as we had planned on being able to wash and dry clothes and towels. The TV in the bedroom with the window also didn’t work. We tried a different remote that turned it on but still said no signal. We advised reception on checkout and we’re told it would be passed on. As a regular Accor customer, I would have thought a discount might have been appropriate having pain $600 for two nights. Parking is also an addition $25/ day. Our wifi cut off in the morning before checkout time which I also found strange. Checkout was by 10am and at 630am, no wifi. The hotel is in a great location. There is no where to park and check in so I had to double park which was obviously not ideal. The lobby is also very small. The hotel was very clean and everyone we came into contact with was very helpful and friendly. We also didn’t get our room service, which again reception were advised about. The security thing you tap for entry to car park is on the passenger side which is difficult when you are in the car on your own! All these small issues aside, we had a great stay.