Krystal Cancun All Inclusive
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1 room, 2 adults, 0 children
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Krystal Cancun All Inclusive

Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, Quintana Roo 77500, Mexico
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With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. This upscale hotel is 0.2 mi (0.4 km) from Forum Beach and 0.6 mi (0.9 km) from Chac Mool Beach.Show More
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hotel overview picture
3.2/5·
It is an incredible hotel, with a beautiful view of the sea and central
Amenities
Beach VolleyballSnorkelingSpaFitness RoomParkingFreeChildren's PoolKids' ClubLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Airport: Cancún International Airport
(23.6 km)
Landmarks: The City Nightclub Cancun
(210m)
Landmarks: Congo Bar Cancun
(230m)
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Rooms

Guest Reviews

Policies

Services & Amenities

Standard King Room with City View
7

Standard King Room with City View

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
City View
Room Details
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Standard Double Room with Two Double Beds and City View
5

Standard Double Room with Two Double Beds and City View

2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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Romantic Room, 1 King Bed, Balcony, Oceanfront
6

Romantic Room, 1 King Bed, Balcony, Oceanfront

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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Luxury Double Room, 2 Double Beds, Balcony, Ocean View
6

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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Luxury Double Room, 1 King Bed, Ocean View
7

Luxury Double Room, 1 King Bed, Ocean View

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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Krystal Club with Balcony Ocean View, Two Double Beds
7

Krystal Club with Balcony Ocean View, Two Double Beds

2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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Krystal Club with Balcony Ocean View, King Bed
7

Krystal Club with Balcony Ocean View, King Bed

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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Family Studio, 1 King Bed with Sofa Bed, Sea View
5

Family Studio, 1 King Bed with Sofa Bed, Sea View

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
Room Details
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Guest Reviews(101)

3.2/5
Verified Reviews
  • Cleanliness3.2
  • Amenities3.2
  • Location3.2
  • Service3.2
jessed marisol guerrero diaz
August 17, 2022
It is an incredible hotel, with a beautiful view of the sea and central
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Erbey Gonzalez
February 20, 2024
Overall average but great location
Béatrice
February 20, 2024
Great hotel and great staff . I would like to mention Victoria and Modesto at the bar in the evening. All the personnel were amazing even the sport activities crew ! It would be nice if the hotel had a shuttle from the airport, we got ripped off from the taxi organization, US$85 for 20 minutes ride. It cost us only CAN$42 for the way back . Also, the waves are quite strong so it is impossible to really swim in the ocean. Even though, the hotel has the quiet part of the ocean compare to other hotels along the *****. I highly recommend this hotel, the Italian restaurant Las Velas is really tasty, the other 2 were good too.(Mexican and Mediterranean food).
Mitra
February 20, 2024
The water was full yellow and contaminated to take shower with when I reported to the property didn’t do anything about it. Also, there was a leakage and I had a fall and have badly injured myself. The restaurants for dinner are almost always booked days in advance if you get a table, for example the Italian restaurant or other ones half of the menu is not included for all inclusive. So you have to pay extra. The elevator is very slow only one small the hall are just tiles smells like bleach the entire time there is no entertainment going on in the resort very basic. I have stayed in couple other resorts in the past, and they have impressed me, but Krystal a total disappoin**ent.
J Trinidad
February 19, 2024
Es muy vieja la propiedad Me acompaño mi primo y el me platica que hace 29 años paso su luna de miel ahí
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Walter
February 19, 2024
Estadía genial
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Verified traveler
February 18, 2024
Localização excelente, hotel bom, mas poderiam melhorar a qualidade da comida.
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Guest User
May 15, 2024
Mi agradecimiento al Señor Venustiano May de la cafetería (desayuno-buffet), siempre nos recibía con una sonrisa, pendiente de todo, muy amable y servicial. 🤩 ✅ Recomiendo este hotel todo te queda cerca, playa limpia, cuartos limpios. Ya nos hemos hospedado ahí y hemos regresado por el excelente servicio 💯
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Melissa Lynn
February 16, 2024
This was our second visit to Krystal and we for sure WILL go back. The rooms need to be upgraded, our shower and sink faucets were in really bad shape and the toilet ran unless you jiggled the handle repeatedly. The fixtures and molding in the room need to be replaced. As for cleanliness, our room was cleaned every day with clean sheets and towels. They didn't however sweep or wash the floor. We made do and never complained because for the price you can't beat it! The staff work so hard and are so friendly they are so appreciative of tips and deserve them. We did the all-inclusive and will do it again, because of the ease. The onsite restaurants available for dinner are really good, the menu is limited and reservations can be difficult (my advice book your reservations using their online system for every night upon your arrival). The buffet and cafe available for breakfast and lunch are fair (freshly made omelets in the AM are really good). As far as the drinks, I believe the liquor may be watered down, but it was fine. We went during the Superbowl and it was disappointing that they did not have anything planned, we watched it in Spanish and got the jist of it. They did try to stream it in American, but it was a complete failure, but they did try. The beach is amazing, and the views from the oceanfront rooms are breathtaking (though we ordered a king-size bed and got two doubles-we just snuggled). The area around the resort is super fun with a great party vibe.

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00

Front desk hours: 24/7

Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.

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Property Description

  • Opened: 1981
  • Number of Rooms: 502
With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. This upscale hotel is 0.2 mi (0.4 km) from Forum Beach and 0.6 mi (0.9 km) from Chac Mool Beach.

Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy local and international cuisine at Aquamarina, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Free valet parking is available onsite.

Make yourself at home in one of the 502 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.

Services & Amenities

Spa
Fitness Room
Kids' Club
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About This Property

Nearest AirportCancún International Airport
Distance to Airport23.62KM
Average Price FromTHB13990
Hotel Star Rating4