Sunset Marina Resort & Yacht Club

Staff members were great!

I have stayed at this resort many times and have always been satisfied. This year was no different. The staff was awesome! So friendly and accommodating. The food at all of the restaurants was amazing. The hibachi grill was an addition. We loved it. Our view from our room was absolutely beautiful. You of course can not get in the lagoon to swim but you can ride the water taxi to Sunset Royal to see the beach and water. I do have to say that is the only thing they had this year. The food we had there was not good at all. The staff was not near as friendly as Sunset Marina. Here are just a few of the names that we gathered: Marian, Esaralda, Lluvia at the pool bar. They were very friendly and the food was very good. Joshua the Chef Estelfani Williams I believe were the servers at the Hibachi grill. We really enjoyed the food and the show there. Jose has been there for years to greet you at the door. Always a smile and so helpful. We just love him! The concierge folks were very helpful and so friendly. The share lady at both Sunset Marina and Tres Rios were very helpful and friendly. All of the staff in the main restaurant for breakfast and lunch...well dinner too were amazing. They remembered us and what we had to drink. It made every meal so pleasant and relaxing. The lady who made our omelets every day was very friendly and made very good omelets. The front desk folks were equally friendly and helpful. We had issues with our toilet, sliding glass door and locked out of our safe. Each time they were very helpful and very quick to correct our issue. I really can not brag on these folks at Sunset Marina enough!! I would recommend staying here anytime. I love Sunset Marina!

We had a wonderful time here at the resort! The games were a lot of fun with the entertainment staff. They worked very hard to get the guests to participate in the activities. I even won some prizes Camilla, Adrian, Dafne, Daniela well done! It was a pleasure participating in the activities! The food and the staff were excellent and very attentive, especially Enrique at the pool bar. Come to Sunset Marina Resort for a relaxing time!

If you are looking for a peaceful environment and excellent customer service – this is a gem. Although there is no beach at the resort, nevertheless we had access to the beach through one of their sisters' hotel. Consequently, we could enjoy beautiful scenery whilst a water taxi took us there for free. In fact, we were impressed by excellent customer service in the Sunset Marina Resort.Many thanks to buffet employees, especially Gonzalo, who was very attentive to all our needs. Moreover, in the resort we enjoyed not only outstanding costumer service but also free entertainment namely chef cooking experience and kayaking. In my opinion, there is only one aspect that could be improved. Adding more options for the buffet menu could prevent us of having a repetitive breakfast menu during our an 8 days’ stay as the food selection was only average in the buffet.