Iberostar Selection Cancun

I went on a honeymoon. I liked the cleanliness of the facility and the service. Have a great time and go back.

The hotel room is too old, all restaurants are only open at night, and there is only a buffet at noon, and the food quality is quite poor.

The interior of the hotel is very old, don't book, you have to book for a few days, you will regret it, look at the Google reviews and don't believe the ratings If you see the reviews, book the Mexican restaurant first. The bistro is hard to eat, don't order it, it's not as good as the buffet, although the buffet is not good at night. There are a lot of activities in the hotel, so just keep an eye on it at night. The pool is closed at night. If you can book a coral, you can book a coral (another building facing the sea, all in this hotel, exclusive beach chairs/beds, exclusive swimming pool focus on buffet) Original: Wasted a whole day changing rooms. Booked kingsize, no room for double queen. On the first day, it said that it could be changed on the second day, on the second day, it said that it could be changed at 3:00 pm on the third day, and when it arrived at 3:00 pm, it said that it could be changed as early as 4:00 pm. Front desk registration is slow, slower than Canada. The Samsung facilities in the room are old, the toilet is broken, the two lamps and three wall plugs are broken - only one lamp works, and the bottom of the bathtub is cracked and rusted. Doors and roof are not soundproofed and there is constant noise from 6am to 11am. Only one of the two cafeterias is open. One of the three elevators is broken. It is very slow and not linked. Now it is even slower, and it is faster to take the stairs. Google's inflated review was deceived hh Well, this is after changing the room: the toilet lights are one-fourth as bright as before, and the exhaust fan doesn't work. All rooms have poor sound insulation. The sound of dragging luggage upstairs in the morning, and the noise of cleaning and dragging furniture in the corridor in the morning. The floor of the room is really noisy. If you want to sleep in, bring earplugs. The benefits of higher floors: better visibility, no sound from the pool outside, fewer people in the corridor and less noise. The elevator takes a long time. If the floor is low, you can go downstairs directly by taking the stairs, but it will be very noisy. When all the doors are closed, the sound in the corridor will be more obvious. I have to say that the balcony door is still soundproof. The Xiaohongshu I ate had diarrhea and fever. We all drink mineral water except for drinks, and there is no problem. It does, however, include alcoholic beverages. Bring your own mask, the hotel does not prepare masks for guests. Wasted a whole day to change rooms. I ordered kingsize, the front desk said that there is no kingsize room now, so gave me a double queen. On the first night, they said they could change it the next day, on the second day they said they could change it at 3:00 pm on the third day, and when it arrived at 3:00 pm, they said it could be changed as early as 4:00 pm. Nothing guarantees you here, this is Mexico. Front desk registration is slow, slower than Canada. The room was 3 star old, the toilet was broken (like a fire alarm), the two lamps and three wall plugs were broken - only one light worked, the bottom of the bathtub was cracked and rusted. Doors and roof are not soundproofed and there is constant noise from 6am to 11am. Only one of the two buffet is open. One of the three elevators stopped running. It was very slow. Now it is super slow. It is faster to take the stairs. This is a "Mexican 5 star" hotel with poor interior maintenance. Don't trust Google ratings.

A una parte del grupo le hicieron una upgrade por que no habia más espacio. El problema es que al resto nos cobraron us500 para estar en la sección del resto del grupo. Parte de las secciones de entretenimiento de agua están cerrados, nadie nos avisó. En la entrada también el botones nons invito a un evento de magia gratis, después nos enteramos que era para vender un tiempo compartido . Hasta ahora encuentro poco transparente el comportamiento