Krystal Cancun
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Cancun
Krystal Cancun
Health Protected
Paseo Kukulcan Km 9 lotes 9 y 9 A, Cancun, Quintana Roo 77500, Mexico
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With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.Show More
We Price Match
3.5/5Location: 3.9
All 117 Reviews
Amenities
Golf CourseSunbathing AreaOutdoor Swimming PoolBeach VolleyballDivingSnorkelingSaunaSpaMassage RoomFitness Room
All Amenities
Surroundings
Airport: Cancún International Airport
(23.6 km)
Landmarks: Cancun Beach
(990m)
Landmarks: Cancun Scuba Center
(1.3 km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
7
Standard Two Double Room
2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bath
Minibar
Movie
Check Availability
7
Krystal Romantic Room with Sea View
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Check Availability
8
Family Studio
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Check Availability
1
Club Sea View
1 King bed or 2 Double bed
Has window
Non-smoking
Check Availability
8
Standard King Room
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bath
Minibar
Movie
Check Availability
6
Deluxe King Room With Ocean View
1 King bed
Has window
Non-smoking
Check Availability
Deluxe Ocean View Room With Two Double Beds
2 Double bed
Has window
Non-smoking
Check Availability
10
Deluxe Room with Ocean View
1 King bed or 2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
7
Krystal Club two double Room
2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
4
Krystal Club king Room
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
2
Junior Suite
68m² | Floor: 8
Has window
Non-smoking
Check Availability
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Guest Reviews(117)
3.5/5
Verified Reviews- Cleanliness3.4
- Amenities3.4
- Location3.9
- Service3.3
Guest User
March 30, 2024
The location is great and convenient to go anywhere.
When I checked in, I was told things that I didn't understand, such as being shown to the wrong room and the wrong date (?). In the end, they guided me to the room I had booked...
The entrance is beautiful, but the rooms are old.
There is no hot water in the morning. Brown water comes out of the tap.
There was a group of students staying there, and it was noisy and people were talking loudly in the hallway late at night. Around 4 a.m., my door was banged on and I was molested.
Original TextTranslation provided by Google
Guest User
March 5, 2024
The room was very dirty. Dust everywhere, stained sheets, and bathroom was very dirty. But the location was perfect.
Guest User
January 28, 2024
1. Good location close to Cancun center.
2. there was a long line to only check in before we arrived there early, after 3:00 pm another long wait to receive room's wristband.
2.We was charged $3.00 at checkout because my room's mini bar had been opened, even though no items were taken out. We were never told of this policy and don't believe it's fair to be charged.
3.Hot water is weak.
Guest User
January 22, 2024
Very bad experience at hotel check in, booked weeks ago with Trip.com confirming a 4 day stay for 2 adults 2 children , at arriving at the hotel they charged me full fee for a children for 4 days as an extra adult even though it was booked as 2 adults 2 children on Trip.com , I requested help from Trip.com and they told me. Very nicely in about 6 occasions trough my 4 day stay that they where finding out what happened , to this day neither the hotel or Trip.com has come forward with an explication of why they charged me differently from my booking, I will be staying in this hotel due to his location sometime in the future but I will do it trough their webpage, no need to book trough Trip.com needless to say a disingenuous booking , I had a previous booking with Agoda, but Trip.com was cheaper for the exactly same type of reservation so I decided to tried it out BIG Mistake, it seems they lower the cost of this reservation to bring costumers to their website, so much to expect from a Chinese base company, I learned my lesson.
Guest User
January 8, 2024
The location is excellent, the beach is wonderful, it lacks nighttime activities, theater,
Original TextTranslation provided by Google
Guest User
October 1, 2023
Excellent service and rich breakfast
Original TextTranslation provided by Google
Guest User
September 9, 2023
Good hotel good service
Guest User
June 8, 2023
Awesome stay, nice and clean and beautiful view.
Thanks
Guest User
May 11, 2023
Good and friendly service!
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | US$7.96 (approx. CAD 10.87) per person |
Adult | US$20.00 (approx. CAD 27.32) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 1981
- Renovated: 2009
- Number of Rooms: 485
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Services & Amenities
Most Popular Amenities
Golf Course
Sunbathing Area
Outdoor Swimming Pool
Beach Volleyball
Diving
Snorkeling
Sauna
SpaAdditional charge
Massage Room
Fitness RoomAdditional charge
Private ParkingFree
Bar
Restaurant
Meeting RoomAdditional charge
Children's Pool
Children's Playground
Water ParkAdditional charge
Kids' Club
Luggage Storage
Wake-Up Call
24-Hour Front Desk
Wi-Fi in Public Areas
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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