The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

The hotel is a timeshare venue and, as such, does not measure up to other experiences we have had with Marriott and with Pueblo Bonito. The room was very small (despite it being handicapped accessible—which was available when we arrived). The staff was friendly; however, some information we received was incomplete or incorrect. We left early in the day on several excursions but were not able to get room service for breakfast or even coffee. The restaurant by the pool was good. Wait staff was friendly. Spa is tomorrow but was not available until later in the day.

It’s right across the street from Mall so you can walk there with ease. Beach access is a plus

very clean and great staff

Beautiful property although dinner options in the property are extremely limited to the size of the property.

We were here for 4 nights for a quick getaway and had a wonderful time- the property is stunningly beautiful, right on the Caribbean and has incredible pools and views. The beach is gorgeous. The staff made our visit the best! Our concierge, Omar, was very helpful, kind and had great suggestions. Selena at the Elite Concierge Desk helped us out in a pinch with a reservation! Felipe, Armando, Luis and Alejandro made us amazing drinks and remembered our room number and order! We did our owner update with Marco who understood our needs and gave us a great update experience without high pressure. We ended up taking advantage of another 4 night stay for next year at a fantastic price. We stayed in a studio this trip and it was really perfect for two. Our view was completely unobstructed of the Caribbean and we loved sitting on the balcony either sipping cocktails or eating meals or watching the fire show.

Wonderful property. Great service. Good location Food could be better and more options.

Disappointed :( I'll start with the positives to be fair: Great location Comfy beds Friendly staff Huge pool Disappointed: Lack of direction from front desk staff, when sending us to our rooms leading in confusion and time wasted. Room number 532 is not on the fifth floor. It is actually on the 3rd floor! Room number 235 is not on the second floor as you were expect, but it is actually on 3rd floor. So both times, we were roaming the halls trying to figure out how we missed. Eventually, went back down to the front desk. They told us to use a different elevator, which brought us back to the same problem and then on the third attempt, someone actually corrected us and told us we were on the wrong floor. Does not inspire confidence. Most Americans are used to a room number starting with 5 being on the 5th floor and so on. Two separate elevators we're broken during our stay. In the main part of the building and another in building two One hot tub was not working All were fixed before end of our stand but multiple things not working is a little unsettling. Repeated request to sit through a timeshare sales presentation They said it was "imperative" that we attend this presentation and called every day. I understand sales, but it was a bit much. No water stations available on the property. Assume this is by design to sell bottles of water- Don't they make enough money on food & alcohol?!?! No combine complementary soap or lotion in the bathroom in our room we had to ask for it Small thing....but when charging premium pricing I'm surprised Drinks like Micheladas, etc., are all made with canned mix not fresh ingredients Lastly, and most offensive.....a small bottle of Sunscreen in their market was $35 US~!!! I understand and expect a convenience fee markup when travelling, but $35 for a bottle that should cost about $12 is absolute price gouging.

Great quiet spot excellent beach