Quinta Splendida Wellness & Botanical Garden

BEWARE: COCKROACH INFESTATION. We stayed in Quinta Splendida on 8-9 April in the suite (room 2024). Me and my girlfriend had a special occasion and we’re looking for a beautiful hotel with spa to end our long weekend trip. Arrival was OK, we had to carry our bags to ourselves to the room. Upon arrival in the suite, the window to the terrace had a crack in there. We enjoyed the complimentary prosecco but after that the experience went downhill quick. We went to the spa and upon arrival, there was a dead cockroach next to the Spa reception. This can always happen even if you try your best to minimize pest, so we didn’t bother too much and took a swim and went into the sauna. After, we went into the Turkish Steamroom and we’re horrified to find a huge cockroach of about 7 centimeters. We panicked and rushed out of the spa. The spa employees said it is Madeira and this can happen. Okay, we went back to our room and did a further inspection. It was horrible. Behind every surface we could see insect droppings/poop, on all the lights there were brown droppings and the minibar was removed from the original housing. Underneath were dead roaches so the hotel is aware of this problem. After inspecting the bathroom, we found a bunch of roaches near the stair to get into the bath. We called housekeeping and a cleaner came and sprayed anti mosquito spray. This caused the roaches to run around the bathroom and i had to smash them myself to prevent them to go everywhere. The showerhead is broken and slips down, the bathroom knob is damaged and keeps flushing, the drain doesn’t drain properly and there is plenty of fungus in the fridge and on the bottles. When speaking to the front desk, they we’re not understanding of how disgusting this experience was for us. We understand that insects are natural to a Botanical Garden but the staff is unwilling to adres this problem adequately. The hotel offered us a free lunch, which obviously we declined as we were concerned for hygiene. They couldn’t offer us anything else, even though we paid for Spa access equivalent to €90, which was a traumatic experience. After our discussion the lady proceeded to charge us the €4 city tax. This room is €350 a night and the hygiene is unacceptable. I have stayed in too many hotels in the past 10 years but never experienced such a abyssymal service. Seriously warning people to go stay somewhere else. Just visit the garden and sleep in a hygienic place for a peaceful night of sleep.

We stayed here for two nights when our flight out of Madeira was canceled. This was provided by our airline. To our surprise, this resort was a lovely location for our being “stuck” on the lovely island of Madeira for two days. The grounds are lush and beautiful. The pool and spa are excellent. Notwithstanding, the staff are very friendly. Immanuel and Lucy went above and beyond for us. The rooms were acceptable, but we missed some of the amenities we enjoy in boutique hotels- shampoo and water provided, etc. However, It was a pleasant stay and we would come back to enjoy this resort.

This was our 5th visit to Madeira and our first stay at this beautiful hotel . We were very lucky with the weather in early March and spent all week relaxing by the pool. It is peaceful and the setting is stunning. The staff were friendly and the rooms were very clean and comfortable. We had a studio quite near to the bar but were not troubled by any noise. We were half board and really enjoyed the food. My husband has to avoid gluten and there was enough choice for him, but the dishes were not as well labelled as in the usual chain hotels where we have stayed in Funchal previously. Deserts homemade and tasty. Huge salad bar with sushi special. Staff were very helpful. We went to the bar a few times and had cocktails and enjoyed the entertainment. We also used the indoor pool which is free for guests. We paid to use the spa area after 5pm one evening and spent a couple of hours in the jacuzzi, steam room etc. Treatments in spa are expensive. We ate lunch at the pool bar a few times, it was expensive but the portions were large so you could maybe share a dish. The grounds are absolutely stunning with fabulous planting and gorgeous flowers. The only sound was birdsong from island canaries and blackbirds. It was so relaxing that we barely left the grounds all week, sunbeds very comfy and pool towels provided and pool area very clean and well maintained . There is a library room where you can swap books. You do have to pay for the safe. There is a supermarket nearby and a lovely bakery cafe. It is very steep if you venture out so not good for anyone who struggles with hills. My review is 4 rather than 5 stars because this hotel is more rustic and traditional than other places I have stayed but I do recommend this gorgeous hotel for garden lovers in particular

We went to the spa and pool as exterior guests. We got a couple’s massage - it was great, then sunbathed and enjoyed the other spa facilities (jacuzzi, indoor pool). Overall it was good - the spa itself is a bit dated. The staff was nice and we tried some great tea.

The hotel is in a botanical garden! The grounds were beautiful with views of the mountains and the sea. The spa was very nice.