Best Western Plus Cannes Riviera Spa

If I could give it O stars I would. I had a highly disappointing experience at the Best Western Plus Cannes, which I would unfortunately rate as the worst hotel I've ever visited. The room I booked was advertised with air conditioning, yet the temperature soared to 80 degrees Fahrenheit (26 degrees Celsius), making it extremely uncomfortable. Despite the unbearable heat, the staff was unhelpful and outright refused to offer any meaningful accommodation or a refund. Upon check-in, I was initially offered a room overlooking the atrium where guests have breakfast, which I refused due to privacy concerns. The response from the manager, Arnaud, was incredibly unprofessional, informing me that I was out of luck and even threatening to call the police over the room dispute. The rooms were not only small but also poorly decorated. Not to mention the room I was assigned #227 had an awful bathroom door. The door slammed shut and the door knob smashed me in the arm leaving a severe black and blue mark (see attached Photo). Despite its prime location, the overall experience was a nigh**are. The hotel itself felt outdated and poorly maintained, with a dark, unwelcoming lobby that resembled a dungeon, and a pool that looked nothing like the advertised photos. I am suing this hotel and will find a way to get my money back! If they cant pay me back, then they can pay for the litigation costs which will be well over the $500 I am deserved as a refund. It's great to have over 100 lawyer friends in all different countries! Game on Best Western Cannes! You will pay!!!!

I met a younger lady who worked typically whenever I would leave the hotel, she had blonde hair and was extremely helpful with guiding me around as well as being extremely accommodating. Thank you for the team to making my stay memorable!

We weren't in our hotel room for too long; just overnight. We had taken the train from Paris, in the aft., so by the time we got settled in our room, it was later pm. The room was clean and comfortable. We were tired from walking/pulling luggage from the train station, and then, when we went to go into our room, they hydro wasn't working, and then we noticed the hall lights weren't working either. The front desk staff member came up, checked things in the room like we did, no go, then he went and got keys for another room to take us to, to stay in. Hall lights all of a sudden came on, when he came up, but at other room, lights didn't work also. Weird, he thought. Then hubby realized, it might be like cruise ships, where you have to use key card, to input into a wall slot, to make hydro come on! When one goes to leave their room, once the card is extracted from slot in wall, the hydro goes off. It's an eco thing, to save people leaving any hydro on, like lights, as they have the key card with them when they leave, to get back into room. The front desk fellow, didn't know anything about this, never heard of such a thing, as he was a new employee!! Whomever trained him...bad!! So hall lights worked, as soon as someone goes into the hall. We hadn't stepped out of our room, to check hallway. Re. the breakfast room, it was lovely. The ambience was nice, with tables with white table cloths, and nice china settings. There was enough choice of food and drinks, and hubby even tried the champagne! We had been a bit afraid, the night before in the dark, pulling all our luggage to the hotel, with some weirdos around!