Guest User
May 18, 2024
I am very upset with my experience with this hotel. I made my reservation via Booking. When I wanted to select a room, there was “pay at the property” and “free cancellation” options which is why I chose this hotel.. later I was surprised when I wanted to reserve the room that I had to make a full payment of €710 for 2 days in order for me to reserve, which is the opposite of what was stated on Booking. As there was pay at the property option. Anyway, I reserved but, I needed later to make changes in the dates of my reservation and the hotel was apparently fully booked, which is fine. But to my surprise, they refused to refund my whole payment. This is not fair, To me or any future guests. I feel scammed.