Hôtel Château de la Tour Reviews

I strongly advise against this hotel, far from the city center, there is nothing that is up to standard, even the air conditioning failed us in the night under 30°. The only thing we could get was a lousy fan. A word of advice to go your way.

The environment and rooms are very good. The service was also very good. After checking out, I left important items in the safe and forgot to pick them up. When I came back to pick them up, a female room manager was very responsible and helped me get them. Very dedicated to solving the problem. Great 👍

The supporting facilities are complete, including a swimming pool, parking lot and a small private garden. The room decoration and facilities are a bit old, but the price-performance ratio is very high!

One of my favorite things on this trip, the small castle is very stylish and the service attitude is great!

Facilities: OK Hygiene: OK Environment: Very good Service: OK

Suitable for couples, not suitable for families

We stayed two nights at this hotel in August. Upon arrival, we noticed our room’s air conditioner was not functional. We spoke to reception and they came to check and confirmed it was on. We left for a couple of hours, leaving the air conditioner on full fan, hoping to cool the room. On our return, the room was even warmer so we asked to be moved to another room. The room we were moved to was a staff space and had no light, an unclean bathroom, a mouldy smell and holes in the plaster on the walls. But it did have a working air conditioner and by this time of afternoon, we were not able to find an affordable alternative hotel so we agreed to stay. We were told by the reception staff that we would discuss a refund in the morning with the manager. The next day when we asked to speak to the manager, we were told she had left for the day. We asked the receptionist to please call her to confirm our refund. Over the phone, she confirmed that we would be reimbursed for our stay the following day. As we went to check out the following morning, we were told that the manager doesn’t work on Mondays and as we had a plane to catch, we had to take the receptionists word that it would be sorted on Tuesday. It has now been three weeks and we have sent a dozen emails which go unanswered. The few times we have been able to have a phone call answered, we face the same excuse of the manager not being there. I am imploring the manager to please get in contact with me about this issue. In the meantime, if you’re considering staying here - I’d choose somewhere else.

Wow, I feel like I’m being pranked. This is advertised as a 4-star hotel, but if you’re familiar with the American hotel brand Motel 6, this is more like that. We were walked to the Deluxe room that we paid for and when we stepped inside, it was like a sauna. It was as hot as it was outside, and it was 32°C/90°F. The gentleman who walked us up then said that the a/c was broken, as he offered us a smaller room that had a working a/c. Because we knew we would not be able to sleep in that sweltering room, we opted for the smaller room. When we walked into that room, I was doubting my choice. It is clearly not a room they usually offer because it was disgusting. Holes in the walls, peeling paint and wallpaper, weird mismatched furniture that felt like it was collected from a garage sale, stained carpet, cheap rickety shelving/hanger unit…just entirely unacceptable from an aesthetic perspective - and I am willing to give a lot of latitude usually. Just look at the photos of this €300/night, 4-star hotel. We were offered a free breakfast as compensation, which is almost an insult. Happily we’re only staying here one night.

This Hotel was clean and had a very nice view up on the hillside. Beautiful trees, pool was nice. The staff (except Leo) were not very easy to work with or helpful. It was super difficult to get drinking water! No manager on duty to speak with. Heard other people complaining about the service as well.

What a great find. Nestled on Cannes heights this 4 * is a little gem. Great rooms (some with sea view), nice pool, and excellent restaurant (the chef won the prestigious “meilleur ouvrier de France” award”, this is a great place to relax, meet friends and/or have a couple break; and the buzz of the Croisette and its beaches is a few minutes away. Finally, the staff’s professionalism and kindness are second to none, a keeper.

Amazing position, quiet and nice view in an old refurbished structure. My room was not big but with a nice view on the swimming pool. Polite staff and nice breakfast I would definitely go back for my next business trip to Cannes.

Beautiful pool, lovely setting and great restaurant. Our room was quite small and could have used an update. The air conditioning was apparently new but we could not get it to work. Cannes is a busy place so it was nice to come back to this serene setting.

The hotel itself was very clean but the rooms were very small and the building was old. The staff were nice. The location was good in terms of being close to the beach but hardly you can find a walking distance restaurant or other stores. Still I do recommend this hotel in Cannes.

Not remarkable. The rooms are tired, stuffy (old carpet) and no “garden” view, as described. The receptionist was friendly, however. The pool is nice and the area quiet, too. Not too far to walk to the beach. Free parking is a nice feature.