Hotels Near Praça in Canoas

We visited this same hotel last year and wrote a 5 star excellent review. Things changed and not for the better. Our week long stay was not entirely enjoyable. While the hotel retains some of the quality, the quality of service and room standards has gone down noticibly. Specifically, wait staff is not attentive as before and even during non peak dining hours, wait times for the first greeting and offer of a drink were long. The food was well done but taste varied between lunch and dinner, dinner being the better meal selecting the same dish. We asked 3 times for the room to be cleaned while we took a break from work. The room was not cleaned when we returned. After ordering room service, tray pick up took 3 hours. Then, when we called back to insist they remove the tray, the restaurant called our room within 5 minutes to find out where thier coffee and not milk thermos was and insisted on knowing exactly what was in the room still. We felt like inmates rather than guests. The room we were in for a week was nothing like the room on the same floor on our first trip. Cheap artificial wood TV shelves replace beautiful dressers and the room felt like a holiday inn rather than an elegant hotel like our last trip. The highlight of our stay was Rosemarie (we think) in housekeeping. She's a delight and obviously a remanent of the old days. Alberto and Taylor in the dining room were the only waiters who made us feel comfortable. One waitress moved around so quickly, we were holding our glasses to be sure they were not taken. Very nervous way of serving tables. Another waitress took so long to serve us with guests, I had to get up 3 times to find help. The bell captains were also excellent and helped greatly. (Maybe they should be put in charge of the front desk and dining room!) If you need to stay in Porto Alegre, you'll want to stay here but be prepared and if you stayed before as we did, prepare yourself for the changes in room quality and service level. Not sure what happened but it's not the same place anymore.

It is a very well located hotel in the airport area and very easy access ( 10min ) from the br290 q is the way for q it comes to beaches of Florian poli . It has a covered car . Comfortable room . Very good full breakfast for the segment . The hotel was very friendly and helpful. Check in /out very fast Well sounded for being near the airport. Very good price/service equation The bad q the Hab 206 wifi did not work

The room is comfortable (Ap. 1008), but they could put some more cabins, we also missed cabinets. WiFi works perfectly. Breakfast is honest, but the restaurant and room service are expensive for what they offer. In the bathroom, it would be interesting to put the toilet paper door near the sanitary vase and to put in the box a ”panel or nick” to support shampoos.

Chegamos na madrugada. A pessoa que estava na recepção nos deu o melhor quarto do hotel e informou o horário do café da manhã. Todavia, o melhor quarto já é ruim. Colchão duro. Travesseiros baratos e desestruturados. O chão estava sujo!! Todo riscado. Mas o pior foi que a Recepcao informou errado o horário do café da manhã e quando chegamos estava fechado. Reclamamos e a recepcionista do dia disse que o restaurante era terceirizado é que deveríamos NÓS MESMOS tentar que reabrissem o café. Como foi o Hotel que causou o problema, reclamei e então foram pedir ao terceirizado que reabrisse o café. O rapaz do restaurante foi gentil, reabriu e colocou alguns itens na nossa mesa (o buffet já havia sido retirado). Não obstante a gentileza do rapaz, o café é horrível. Suco industrializado doce e cheio de conservantes. Paes e bolos de má qualidade. Só o que estava tragável era o mamão. Enfim, não dá pra tomar café da manhã no hotel.

This shop is one of the most cost-effective hotels in Porto Alegre. I have stayed there every year since my business trip in 2013, because the first time I didn’t know it was in another hotel, this hotel is more suitable for business and holiday families. There is a kitchen, the breakfast is really invincible and delicious, the new restaurant moved to the street side, the street view is superb! There is a memorial park next to it, and there are various roadside fruit stalls. It is very safe and you can walk around. It feels like a small European town! The steak of the hotel is good, and the restaurant becomes a bar for drinking in the evening!

I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child. However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel. The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction. Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee. This time, the hosting has left much to desire. But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.

It has many rooms with problems mainly in air conditioning, some do not work, others ping inside the room and others do not have control ...

I had to carry out some emergency procedures in Porto Alegre and I really am glad to have chosen this hotel to host me, because the rooms are very large, clean and with much privacy to rest, Something that is very appreciated for a person who usually travels quite. In addition, I must emphasize in particular the attention they have to the customer, because when I asked for information on how to get to certain places, they not only indicated me how to get safely, but also how to get fastest, Taking the time needed to make sure **** that I understand, I would like to emphasize in particular Sandro, who very kindly explained everything with detail. To conclude, I only have to recommend this place with confidence, whether for tourists who want to visit Porto Alegre, or for those who have to travel for work, because in one way or another, I know they will feel well-cared and secure.

They were trying to charge for a second guest in the room with a double bed. How weird of them. How can they charge for a second guest in the room if there is no breakfast being served? They said that the reservation was made on a different platform and all that trying to get an excuse for overcharging us. The man at the front desk was pretty rude with us saying “would it be fair to pay double when you are single?” - and even completed “so why would you want us to charge the room for two for you online?” Very weird the attention was horrible… I do not recommend!!! They want to charge for everything separately, ok, good for them. But for the second guest in the room? Is it a HOSTEL then?! Good luck, I am not coming back!

Relatively new hotel which is kept in excellent condition. Rooms have lovely views and breakfast is excellent, although 1 day of the 5 we stayed they did struggle a little to keep up with demand. Best part: The pool! Great to finally have a outdoor pool with a view in the city! They do need to have some umbrellas though as it is South facing and the sun is relentless. Especially a concern with young children. Also the floor in the pool area is extremely slippery when you have wet feet. There is also a top quality shopping mall on site with some fabulous food choices. Staff were very good indeed! My only gripe was they ran out of English Breakfast Tea Bags so I had no tea for the last 2 days... but that's my own fault for being English!