Protea Hotel Cape Town Mowbray

The Protea Hotel Mowbray is a hidden gem in Cape Town. We enjoyed every minute of our stay there.

Everything was just superb, clean rooms surroundings staff well presanted and food served

So, let me start by saying this would have been a five star review but for a matter on the second stay. My wife and I booked three separate stays (safaris in between). Let me start with the best part-Mark their contracted tour operator. He took us all over the Cape Town region and to some hidden gems on our first four night stay. The staff was amazing. Friendly and attentive. Breakfast is great-something for everyone. Relaxing courtyard to chill. Rooms very clean. Comfy beds. They even give you some snacks in room at check in. So when we came for the second stay after our foray into Namibia, the air conditioner on the second floor (we did the two floor loft) did not work. I called the front desk and they sent housekeeping. I was told at first it was working (she stood in front of it-and a long story on the nature of the malfunction). Once she moved away from it she agreed that it was not working (bedroom area was 23C/73.4 F when it was set on 17 from check in through dinner). We were told not other lofts were available to switch to. I could have booked a loft for that night on the Marriott app. BUT, the next morning, they quickly sorted it and day staff apologized. That was the only negative. Everything else has been fantastic. When things go right, it is hard to describe. But all in all-excellent hotel and I would return if I make it to Cape Town again-which the tour operator makes one want to. So a little on that. My wife broke a nail. Mark modified everything and took us to a local mall so she could get her nail fixed. We asked if we could stop for snacks-he took us grocery store-so we had a much larger selection. Like I said, I struggled not giving a five star but I felt the a/c issue warranted a reduction-not the malfunction but how it was handled at first.

great country atmosphere

good

My son and I visited CT for 4 days and according to them I booked for 2 adults. No one phoned before we arrived to confirm our booking. They couldn't help me with an explanation on how it happened; booking app's fault or theirs? Breakfast service was excellent. Our fire alarm went off twice. The reception had no idea about the fire alarm that went off at weird times - early mornings and even at night really late. Feedback would be appreciated.

my staying was so exciting and anytime I pay visit to SA will be lodge there.

Fantastic accommodation

I showed up and they didn't have my reservation. The staff said they weren't familiar with *******. Weeks later and ******* still won't refund me. Don't stay here!