Guest User
December 3, 2023
This was our first stop on our first trip to South Africa. We arrived slightly tired from the night flight, and were immediately put at our ease by Hope who patiently discussed our itinerary with us. She gave fantastic advice, helped us make bookings, and made us feel welcome, safe and very happy to be there. We had a lovely room ( no 1) although i think they all share a good view of the Mountain, when it doesn't have it's table cloth on! We were a bit worried about the location which was as 15 min Uber drive to Waterside and 10 mins to the centre of town, but in fact it was perfect. An Uber journey generally sets you back about £5. It is a little oasis and very handy for so many excellent restaurants eg Black Sheep and the Kloof Street house. When Hope wasn't around, Gillian took over and wa equally proactive and helpful. All in all, this is not just a wonderful place to stay it is also a masterclass in customer service.