Amazing hotel. We stay in a lot of hotels around the world, and this has to be one of the most outstanding, service wise we have ever stayed in. Nothing was too much trouble. But it is the little things that make the Parco stand out. The staff never once asked for our room number etc, they knew it. We were always greeted by name and every time we arrived back at the hotel, someone would come out to greet us. The level of care and customer service, always offering a bottle of water as we left the hotel, advice on things to do, arranging tours, ferry, restaurant bookings, help etc. On top of the staff, the amenities were lovely, presented in a beautiful box, more of the extra touches that make the difference. There was no extra charges for a 6 am coffee, delivering breakfast to your room, water bottles etc. Leaving this hotel was like sadly saying goodbye to family. We just loved it and are already planning on travelling back next year from Australia. The only negative if I had to say one is the location is not ideal, situated half way between main ferry port and hilltop town of Capri, but with car on hand 24/7 to drive you anywhere, and the rest of the amazing positives about the hotel, this is by no means an issue, just something to keep in mind if you look past this hotel because of where it is situated. A very special thanks to the lovely Gabby who went above and beyond to make our stay special and Buddika for being our personal chauffeur around the island, as well as the rest of the team at the Excelsior Parco - Gaia and Stefano.