Stayed 2 nights for a birthday treat from my husband. Usually always use this hotel as a special occasion treat, but this time unfortunately we had two very noisy nights of no sleep and on second night we had to phone reception and ask for assistance in asking guests next door to be quiet, went on till early hours of morning. First night was a Rugby Team in Black and White kit that were noisy in corridors at 2 am I morning and then going down to breakfast, literally no sleep for both nights. Busy breakfast area and restaurant in evening. Freezing pool facilities. Did explain nicely on checkout that it had been disappointing, lady said the manager would contact us but nothing to date. Best part of stay was check in with a lovely lady called Donna, she always remembers us and makes us feel special, if she had been working when we were there I'm sure she would have sorted our complaints. Thank you Donna, an asset to the hotel.