Hotels in Cardiff

"The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant. But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com. Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER."

"Booked here as I’m having an exam at Cardiff in the early morning. Soundproof was AWFUL even though I asked for a quiet room. Even with earplugs I can hear people opening and closing the doors at 2 AM and later as people jumping (?) on the floor above. I guess I only managed to sleep 3-4 hours that night, before the exam that matters a lot to me. It was DREADFUL. I don’t understand why I was given a room just opposite to the fire door (and being sandwiched between other rooms) even when I asked a quiet room - probably because of my race? The room itself was small, without table and chairs, and without kettle. Window cannot be opened. The coffee machine in the lobby dispenses hot water for free, and staff members at reception were helpful in this case. Hygiene was fine but lime scale and grease were visible on the shower head."

"Location is superb. A few mins walk if coming by coach. Located in Cardiff centre. Super convenient from banking, shopping to F&B. Happening street. 10mins walk or so if going to Cardiff Central train station. Good security where u need room access card to enter each floor room and also into hotel building which is inside an arcade after 7pm. Friendly n helpful staff. Clean n spacious room different furniture configuration for our 2 rooms booked. . Clean n new towels. AC room with mini fridge n a safe deposit box but mind isn't working though. Complementary Welcome drinks n snack in mini bar which only found out later on upon inquiry of Mineral water. Laminated floor which is a super point for us due to hygienic reason. Bathrobes provided bathroom will get wet easily coz without a door. . Toiletries n disposal slippers provided upon request. Body lotion, body wash, hair shampoo n conditioner provided. House keeping should be more thorough. Wastebin in bathroom not emptied for our 3days stay. Used cups not replaced with new ones at all. Sachets of drinks also not filled up. Overall, Satisfied n will come back again.."

"Check in was a little slow, our room wasnt ready at check in time however they gave us complimentary drinks as an apology so we had a drink while we waited am extra 30minutes or so. The ladies at reception were very polite and helpful, rooms were clean however the only downside was our shower drain was blocked and that took an army to solve. We ended up switching rooms in the end but the communication was terrible. Breakfast was good although their coffee machines seemed not to work properly for most part of the morning. Overally a good hotel, excellent location, pool was warm, sauna was good, gym was a bonus. A relaxing stay"

"This is our third visit to this hotel. Our room was on the third floor, accessible via the lift and overlooked the waterfront. Comfortable, spacious and very clean. Parking cost £10 for 24 hours which we thought was reasonable. It’s an easy walk to the Millennium Centre for shows and events and everything else that Tge Bay offers. Staff are always friendly, especially check in staff and the lady who hosts breakfast. Breakfast is great with plenty of food and a good coffee machine. We particularly liked the care and attention from the lady who hosts breakfast. Nothing is too much trouble."

"Frokost is moderate, they could not supplement everything sometimes was something simple on! dirty scrambled eggs, made clearly from egg powder, no cooked eggs or baked eggs. Rooms and building smoothly. Heated rooms, fortunately there was a very dust ventilator. The staff were very friendly."

"Stayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again."

"Our room was very quiet, and the bed was quite spacious. The hotel staff were incredibly attentive and thoughtful. The location is excellent – it's very close to the train station, just a short walk away. You'll find a wide selection of restaurants right next door, and a lively pedestrian street is also just a short distance away. Plus, it's conveniently located near many tourist attractions. Overall, extremely convenient!"

"Great location and extremely friendly staff! The room was clean and spacious. It’s close to all the major shops, restaurants, and bars. 10-15 minutes walk from the Cardiff Castle. It is close to the Cardiff University area and about twenty minutes walk to Mermaid Quay. Would stay again."