Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
204 reviews
8.9/10
1 night
From SEK 1,130
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8.8/10
Very Good
Tthe travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
GGuest UserLoved your hotel. We had a fantastic king room with sea views & the bed was very comfortable. Didn’t have the evening meal there but loved the breakfast, it was the best we’ve ever had. Location was superb.
Regards
Kathleen Rhiannon & Douglas Spence💃🏴🕺🏴
GGuest UserWe stayed for two nights as our bathroom is being replaced at home.
This is a former Premier Inn which retains the 'footprint' and build/comfort standard of a PI. The rooms have showers instead of baths which is perfect for me. I rang ahead and requested a ground floor room which was honoured- we were given room 2 which met our needs and requirements.
Bed was really comfortable, tv had limited channels but I was able to log into my Netflix. There is hanging space for your clothes, a hair dryer and plenty of sockets, none by the bed though. The WiFi was adequate for our needs.
There is free, secure parking provided at the rear of the hotel - you need a code to exit so as safe as can be. No noise considering the M4 motorway and main A48 sandwich the hotel.
There is a restaurant for food but we didn't use it. Menu was a bit pricey but has good reviews.
All the staff that we met were friendly. The Receptionists were lovely and a big shout out to Alice who sorted our return visit next week when we get back from holiday.
For the money it's excellent value for a clean, friendly place to stay.
GGuest UserI have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
GGuest UserLovely stay again. Friendly service and pleasant staff. After having an issue with the car park lift we got an upgrade which included access to the executive lounge which was a lovely touch. Drinks, snacks and hot food included. Its not out first stay here and we will stay here again in the future.
AA.nedovolnayaI really liked the hotel! The complimentary breakfasts were wonderful. Right by the hotel, there's a pond with ducks, koi, and swans with their little ones. You can even buy food for them at the hotel for a symbolic 50 pence. The room was neat and pleasant, and it even had an iron and ironing board.
AAsTaN FeRnAnDeSThe stay was really good overall the room was clean, comfortable, and everything went smoothly. The staff were friendly and helpful, which made the experience even better.
However, I was a bit disappointed that I had to pay £16 for parking for the whole day. It would have been nice if parking was included in the stay or at least offered at a reduced rate for guests.
Apart from that, everything else was great and I enjoyed my stay
GGuest UserThe bed was very comfortable, and the location is right on the liveliest street. While the location is convenient, it’s also quite noisy—there were people drinking and partying downstairs late into the night. Early in the morning, you can hear the sound of bottles being cleared from the street.
GGuest UserGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
GGuest UserLocated in the middle of the city centre close to castle and local attractions. Unfortunately room backed into a night club which played music till 4am. If you are a light sleeper this could be an issue. Other then that lovely place.