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9.1/10
Great
YYoioYCame here with a friend and overall had a good experience. The staff were very friendly.
However, the location was a bit hard to find. Even though it's right next to the train station, it's not very obvious. We couldn't find it at first. Later, when we ordered food delivery, the delivery person circled downstairs for over ten minutes trying to find it, and I eventually had to go out in the rain to meet him 😂
The room was quite small, like a renovated budget hotel, but it had all the necessary amenities. For the price, I was generally quite satisfied. Our window faced the train tracks, but it wasn't too noisy.
GGuest UserLoved your hotel. We had a fantastic king room with sea views & the bed was very comfortable. Didn’t have the evening meal there but loved the breakfast, it was the best we’ve ever had. Location was superb.
Regards
Kathleen Rhiannon & Douglas Spence💃🏴🕺🏴
GGuest UserWe stayed for two nights as our bathroom is being replaced at home.
This is a former Premier Inn which retains the 'footprint' and build/comfort standard of a PI. The rooms have showers instead of baths which is perfect for me. I rang ahead and requested a ground floor room which was honoured- we were given room 2 which met our needs and requirements.
Bed was really comfortable, tv had limited channels but I was able to log into my Netflix. There is hanging space for your clothes, a hair dryer and plenty of sockets, none by the bed though. The WiFi was adequate for our needs.
There is free, secure parking provided at the rear of the hotel - you need a code to exit so as safe as can be. No noise considering the M4 motorway and main A48 sandwich the hotel.
There is a restaurant for food but we didn't use it. Menu was a bit pricey but has good reviews.
All the staff that we met were friendly. The Receptionists were lovely and a big shout out to Alice who sorted our return visit next week when we get back from holiday.
For the money it's excellent value for a clean, friendly place to stay.
GGuest UserI have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
GGuest UserNice hotel but bit out of way of Cardiff centre. We were advised not to walk back at night but use a cab service as the area being developed and we were just warned it may not be as safe as we would expect
Hotel was busy and at breakfast it was hard to find a table free or cleaned for you. Coffee area was very untidy and littered and floor by food felt slippy and the area was messy with food. Room was nice and spacious. Our TV didn't work, there was a cut cable on it. Don't think I'd go again but once area is developed it could be a good place
AAsTaN FeRnAnDeSThe stay was really good overall the room was clean, comfortable, and everything went smoothly. The staff were friendly and helpful, which made the experience even better.
However, I was a bit disappointed that I had to pay £16 for parking for the whole day. It would have been nice if parking was included in the stay or at least offered at a reduced rate for guests.
Apart from that, everything else was great and I enjoyed my stay
AAniwithluiI stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.
GGuest UserHotel is ok if you want a night in Cardiff but its very noisey, found it difficult to sleep baecause you can here all the noise on St Marys Street, also there was no bottle water in room which was disappointing for money spent.
AAnonymous UserGreat location, walking distance from the high street, with easy access to restaurants, bars and the Cardiff Castle.
The room is clean, the staff is friendly. Our room was a little bit outdated but we had everything we needed.
GGuest UserI’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed.
The bathrooms had gorgeous jacuzzi baths and stone basins.
The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange.
The staff here are very friendly and go out of their way to ensure you have the best stay.
Can’t wait to go back.