Featured facilities: Garden View, Business Center, Parking
32 reviews
7.0/10
1 night
From SGD 75
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9.1/10
Great
EEve T.All in all, a good place to stay in Cardiff. First up, the location is prime - near to many food places and the castle. Very nice place to walk around, plenty of bars, plenty of restaurants and cafes. The room itself was lovely and indeed cozy, it does feel like home having a small kitchenette that has all the basic things - microwave, dishwasher, pots and plates, utensils etc. Washing machine that has both clean and dry feature is available so you could do your laundry. Cleanliness was okay, not the best I have seen, but it isn't like unacceptably dirty unless you are an OCD and expect a spotless area with not even a strand of feather left. This place could have potentially gotten my 100% excellence rate stars if the last night being there didn't spook me out. The stay was decent and very enjoyable until the last night at 1 midnight, the service phone in the room rang for no reason - a good 30s probably. I did not answer of course, but I immediately dropped a message to the support team to ask if they were trying to reach me (I couldn't find any reason if they would though). Support team was good before the stay that they tend to my queries quite promptly, but failed to reply me on my query on that spooky room call that I had in the middle of the night out of no where.
I haven't gotten any explanation or a good answer for what had happened but I definitely had a terrible sleep that night and can't wait to check out the next morning.
KKay-aLocation to public transport and local attractions was convenient. The accommodation was comfortable but it would have been better if there was a floor plan where the rooms are located as only 3 rooms were on the main floor and the others were accessible via stairs, which are narrow. Our room was outside the main house in the back. If you are travelling with lots of luggage or big, heavy suitcases, be mindful that there are no lifts. Housekeeping was a bit disappointing. Modern fittings and energy saving features were a plus.
GGuest UserI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
GGuest UserNice hotel but bit out of way of Cardiff centre. We were advised not to walk back at night but use a cab service as the area being developed and we were just warned it may not be as safe as we would expect
Hotel was busy and at breakfast it was hard to find a table free or cleaned for you. Coffee area was very untidy and littered and floor by food felt slippy and the area was messy with food. Room was nice and spacious. Our TV didn't work, there was a cut cable on it. Don't think I'd go again but once area is developed it could be a good place
GGuest UserPlease note that Travelodge hotels in the UK do not offer luggage storage services. Because we arrived early and our room wasn't ready yet, early check-in was not an option, and the hotel could not hold our bags. We had no choice but to transport our heavy luggage to a nearby third-party storage facility. Aside from this logistical issue, the rest of the amenities were standard and acceptable.
GGuest UserThis was a lovely room! Didn't have its own bathroom which I wasn't expecting but I think that's just me not really reading the listing! The person who checked me in was lovely and the room was warm and decorated nicely. Thanks!
GGuest UserI’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed.
The bathrooms had gorgeous jacuzzi baths and stone basins.
The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange.
The staff here are very friendly and go out of their way to ensure you have the best stay.
Can’t wait to go back.
GGuest UserLocated in the middle of the city centre close to castle and local attractions. Unfortunately room backed into a night club which played music till 4am. If you are a light sleeper this could be an issue. Other then that lovely place.
BBethSaidSmileIt is a good hotel, good size swimming pool & have both steam room and sauna, however, been twice now on weekdays and both times very busy.
Mainly self check-ins which loses the personal touch I feel and not too happy charged extra for parking giving the location of the hotel.
Great service in the restaurant.
AAnonymous UserNice and spacious. Check in and out were very simple and easy. I love everything about it. Very close to city center and within walking distance. Worth every penny spent on it. Would recommend it to anyone
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