Overall the experience was just "good", which surprised me because usually Westins provide an excellent experience. Starting with check-in, the keys I was given to my room didn't work the first time, so my 9+ month pregnant wife had to wait in the very warm hallway while I had to go get new keys, to which I had to now wait in quite a line for. Was also not offered any upgrades or perks as a titanium elite member, which was unusual, and was unable to confirm a slightly later check-out until the following day for some reason. Then at breakfast the next morning in the 20 | Twenty restaurant, the struggle seemed to be very real with the staff. If took 15 minutes to get sat (we were the second couple in line), and the serving staff seemed to be confused on who had which table. The food was amazing, but the whole experience took nearly an hour and half... which we definitely didn't intend on. The room was nice though and the pool area was great. Again, I would say it was just a "good" experience, but it could have been much better... which for the Westin brand, I do expect.