Hotel Caribbean Cartagena

Vacation to explore Cartagena

I write this with a very detailed experience in mind. I booked their most expensive suite for 4 nights from 4/17-4/21. I arrived and was greatly greeted. Let me say this now--the staff is 10+ points. They are kind, caring, professional. No problems. Breakfast was at best so-so. Yes they cook the eggs well, but I had their ham and cheese sandwich which was microwaved--not toasted (imagine that taste). The other offerings were just OK--nothing was great. There is no beach here--but the ocean view is great. The first night upon arrival had ZERO hot water. I mean ZERO. i let it go as it was late--the next morning--same thing--cold shower. I told them and they said they would fix it--they didn't. The next day after complaining again, they did--however they regulated the water TOO HOT--and NO COLD WATER. How do you fix something without then GOING INTO THE ROOM to test it? Showering, hand washing, and teeth brushing was super UNCOMFORTABLE. I complained again and they finally fixed on day 2.5. However, the next day--same exact thing--zero hot water again. On day 3, I complained and they said they would fix it while away on a day tour booked there (more on that later). Not only did they NOT fix it, my room had a jacuzzi--and guess what DIDN'T work? Yep--they Jacuzzi DIDN"T work. The day tour booked was OK--I took a speed boat VIP Package trip to Rosario Islands to a private resort called Luxury Beach. The beach was nice not overly crowed and away from annoying vendors. The food was sub par and despite being a buffet-style all you can eat VIP all inclusive, they didn't want to give me a second plate or more protein. I asked them and told them I had the all you can eat and they finally gave in. The drinks are maybe 3 sips--yes unlimited but weak in size and alcoholic content. When I told the nice lady at the Hotel lobby who sold me the $235 package for 2, she literally said to me, "I didn't know. I'll keep that in mind." Why would you sell me a package you have no idea about? Why would the hotel allow this for it's guests? I spoke to upper management (Mr Vergara, GM) he told me that his BOARD of Directors would be consulted as to what they could offer me for all my inconveniences...he called me to inform me of a future20% credit--a measly 20%. That was an insult. So I'd have to spend way more money to save a few dollars? I HIGHLY RECOMMEND...YOU NEVER STAY HERE. There are way better options nearby. This was disappointing every day. Trust me--I wanted to like it.

Awesome Jacuzzi suite, bed was vary comfortable, Awesome view , staff are wonderful.....stayed 4 different times & definitely great value

Great staff !! Everybody is welcoming always , location with a great view if you love water , restaurant great home cooking with local flavors