Kenzi Basma Reviews

Response from Property: Hello, thank you for your kind comments about our hotel! We are glad to know that you are satisfied with the location of our hotel, indeed, our location is close to the city center, and it is convenient for guests to visit popular attractions such as Hassan II Mosque and the ancient Medina. We look forward to welcoming you again. Looking forward to your visit again and wish you a happy life! Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Guest, Thank you for this great review. It is heartening to hear that our team's dedication made a significant impression during your stay and that the cleanliness of our rooms met your expectations, reflecting our commitment to providing an exceptional experience. We are also delighted to know that you found comfort in the accommodations we offer. Your commendation serves as a great encouragement to our staff who strive daily to ensure that our guests enjoy their time with us at Kenzi Basma Hotel. We look forward to welcoming you back soon. Kind regards, Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Hajar, Thank you very much for your kind review. We are delighted to learn that our accommodations, with their immaculate presentation and beautiful decor, provided a comfortable and enjoyable base for your stay. The Kenzi Basma Hotel takes pride in offering top-notch amenities, and it is always rewarding to hear when these details have enhanced our guest's experience. The culinary delights at our Bloom Restaurant and the attentive service from our team are aspects we are particularly proud of. Your commendation of the meals and the friendliness of our staff is much appreciated and serves as a testament to our commitment to exceptional hospitality. Your overall satisfaction is the highest compliment we can receive, and it is our pleasure to have exceeded your expectations in delivering a memorable and luxurious stay. It would be a pleasure to welcome you back. Best wishes, Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Ibtissam, Thank you very much for your kind review. We are thrilled to hear that you rated your stay with us 10 out of 10. It brings us great pleasure to know that our hospitality and amenities met your expectations and contributed to a memorable experience. The team at Kenzi Basma Hotel takes great pride in offering a welcoming atmosphere that makes our guests feel at home, and we're delighted that we achieved this for you. Your compliments on the delicious breakfast and excellent coffee are much appreciated. Our culinary staff will be pleased to know that their efforts have been recognized and enjoyed. It would be a pleasure to welcome you back. Best wishes, Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Guest, Thanks for your review about our hotel. We are pleased to hear that our central location in Casablanca and the professionalism of our staff met your expectations and contributed positively to your stay. However, we regret to hear that the condition of the room and amenities did not live up to your, or our, high standards. We are in the process of updating our carpets, as outlined in our future plans, and we continuously strive to enhance our guest experience in every aspect. Your comments regarding the bed and shower have been noted, and we assure you that they are not reflective of the usual standards we pride ourselves on. We understand the importance of value for money, and we strive to provide high-quality services at competitive prices. Your feedback is integral in this ongoing process. We are hoping to welcome you back in the future. All the best. Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Guest, Thanks for your review about our hotel. We are delighted to hear that the ambiance of our hotel provided a relaxing setting for your visit, and that you found the bed comfortable for a peaceful night's sleep. The serenity and darkness of your room are aspects we are proud to maintain for the comfort of our esteemed guests. While we are pleased to learn that your dining experiences in our bar area were satisfactory, and that Abdul's service enhanced your stay, we regret to hear about the inconvenience caused by the bathroom odor. Please rest assured that we take such feedback seriously, and our team is dedicated to ensuring the highest standards of cleanliness and comfort. Regarding the room size, we offer various room categories to suit different preferences and requirements, and we are sorry if the room allocated did not meet your expectations for space. We also note your comment on the unavailability of laundry services during the weekend; this is indeed a common practice, however, we are always seeking ways to improve our services to better accommodate the needs of our guests. It is heartening to know that the breakfast selection was to your liking, and the music in the lobby contributed positively to your enjoyment. Our staff strives to deliver professional and friendly service, and we are glad this was evident during your stay. We are hoping to welcome you back in the future. All the best. Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Ayman, Thank you very much for this kind review of your recent stay. It is a pleasure to learn that you found our hotel to be clean and the space beautiful. Your compliments regarding the service are greatly appreciated and we are happy to hear that our staff, especially Hamza, made a lasting impression with his gentlemanly assistance. We also take great pride in our culinary offerings, so knowing that you enjoyed our delicious dishes and drinks fills us with joy. Please be assured that we are dedicated to consistently providing warm and efficient service to all our guests at Kenzi Basma Hotel. Your gracious comments will be shared with the entire team, and we are sure it will serve as an encouragement to continue our commitment to excellence. Thank you once more for your wonderful feedback, and we look forward to the opportunity of welcoming you back in the near future. We look forward to seeing you again soon. Best regards, Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Zineb, Thank you very much for your kind review. We are delighted to learn that the hospitality you experienced at Kenzi Basma Hotel was to your utmost satisfaction. Our staff takes great pride in providing a warm and professional service to ensure our guests feel valued and well cared for. It is especially rewarding to hear your commendation of Mrs. Cherkaoui's passion and dedication. We believe that our management team's enthusiasm is a key factor in fostering the welcoming atmosphere that Kenzi Basma Hotel is known for. Your eagerness to return is the highest compliment we could receive. We strive to create an environment that not only meets but exceeds expectations, and it is heartening to know we have succeeded in making a memorable impression on you and your colleagues. It would be a pleasure to welcome you back. Best wishes, Soufiane LOUHAMANE Directeur Général