Address Hotel Casablanca

Address Hotel Casablanca Reviews

Address Hotel Casablanca

290 Bd Mohamed Zerktouni, Anfa, Casablanca, Casablanca-Settat, 20250, MoroccoView Hotel Details
Address Hotel Casablanca
Address Hotel CasablancaAddress Hotel CasablancaAddress Hotel Casablanca
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Address Hotel Casablanca Guest Reviews

3.4/5
20 review
Verified reviews
Location3.4
Amenities3.4
Service3.4
Cleanliness3.4
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All reviews(20)
Positive reviews(8)
Reviews with photos/video(1)
Negative reviews(9)
Yingwusuowangershengqixin
Deluxe Double/Twin Room
Stayed in May 2024
Business travelers
4 review
0.5/5
Posted on May 30, 2024
The room is very bad, a place like hell. I have communicated with Ctrip to remove such a bad hotel from the shelves. It's too bad! There was noise all night and it felt like sleeping on the street. There were bugs in the room and the bed was not cleaned at all. It was very dirty. It was given a four-star rating and I complained directly. I hope Ctrip will remove its cooperation with hotels and stop harming Chinese guests!
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Response from Property: Dear all,The client review is just full of lies , we make sure to check with each and every client about their stay especially for trip clients and not even one complaint, not sure why he's been deceitful in his comments ????
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Guest User
Superior Queen Room
Stayed in Nov 2023
Travel with friends
7 review
1.0/5
Posted on Nov 5, 2023
This hotel is a scam. Ctrip paid all the fees, and the hotel will check you in first, and then come to tell you in two hours that the money received by the hotel is wrong and ask us to make up the difference. Ctrip customer service personnel contacted their hotel and ignored them. There was no way the customer service asked us to make up the price difference, followed up with us, and did not refund the extra fee to us.
Original TextTranslated by Google
Response from Property: dear guest , the hotel only started working with CTrip in late March of 2024 you visited the hotel in november 2023 ???????
Guest User
Deluxe Double/Twin Room
Stayed in Sep 2023
Business travelers
1 review
2.5/5
Posted on Sep 13, 2023
I don't like their attitude, for fear that you won't pay the tax (I don't understand what kind of tax it is, the room rate already includes tax and you have to pay additional tax). For the first time, they gave us a room that smelled like foot odor. There are too many selfish ideas, the environment is not good, and it is not at the same level as the four-star hotels I have stayed in. The only advantage is that the people at breakfast and parking are very nice. In addition, please don't mark the free parking lot randomly. They don't have a parking lot. Parking is on the roadside, and there is a fee. It took me a long time to find a place
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Original TextTranslated by Google
Response from Property: City tax is a local government taxe payable on the spot at the hotel and it varies depending on hotels star rating set by local authorities .We only started working with Ctrip in march 2024 , why are we getting review from people they never stayed with us ????
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MoranqianxiaoLinda
Superior Queen Room
Stayed in Nov 2023
Solo travelers
3 review
2.5/5
Posted on Nov 5, 2023
After paying on Ctrip, you have to pay again when you arrive at the store
Original TextTranslated by Google
Response from Property: ctrip clients onluy pay city tax on the spot nothing else
168✈️✈️✈️
Superior Queen Room
Stayed in Nov 2023
Travel with friends
42 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Half and half.
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tanger bakhat
Deluxe Double/Twin Room
Stayed in Aug 2024
Family
2 review
4.5/5
Great
Posted on Aug 15, 2024
Calidad y precio está muy bien
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Shazishan
Superior Queen Room
Stayed in May 2024
Business travelers
29 review
4.0/5
Very Good
Posted on Jul 26, 2024
房間靠馬路 有噪音
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Guest User
Stayed in Jun 2024
Couples
3.0/5
Posted on Jun 20, 2024
My room had the main street view with poor window soundproofing. I couldn't sleep due to the street noise. Rooms are equipped with air conditioning, however, mine had poor performance. For a double room only one towel was given, had to ask for another towel. The breakfast is minimalist and can be improved although it is acceptable . The only good thing there is the friendly staff at the reception.
Guest User
Stayed in Apr 2024
Other
1.0/5
Posted on Apr 3, 2024
Terrible hotel Dirty sheets, only one light bulb working out of 8 in the room. My sister was told that she would have to wait for a pillow case........ The restaurant was closed, it was open according to their site, but reception was unable to give any information on where the nearest restaurants were. Total shambles
Guest User
Stayed in Apr 2023
Couples
3.0/5
Posted on Apr 16, 2023
This hotel is more of a 2 star, certainly nothing more. The rooms are very basic, you get only one single towel per person, this will be your hand towel and body towel. The rooms overlook a busy road so can be very noisy. The room has a kettle but no coffee sachets. When I asked the receptionist if there were any places to grab a coffee sachet he couldn’t help or point me in the right direction - not very 4 star. The toilet came with half a toilet roll and the toilet had a bar smell to it which wasn’t ideal as we had to close the toilet door so we didn’t get a heartache. Additionally the door only closed if it were locked otherwise it popped open. This hotel needs to do better or rebrand itself to a two star to reflect the true position.
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Guest User
Stayed in Aug 2022
Family
1.0/5
Posted on Aug 5, 2022
Knowing that I travel almost on weekly basis for my work. The staff does not know anything about the principles of hospitality. They don’t even have a hoover for the huge filthy carpets they have in each room, the bed is so soft I ended up with a backache after a cple of nights, the shower leaks and they even refused to give us an extra blanket, and this is the first time of my life I am refused an extra blanket in a hotel. Don’t go there, I didn’t even talk about breakfast 🥴
Guest User
Stayed in Sep 2023
Other
1.0/5
Posted on Sep 27, 2023
Esperienza da dimenticare! In foto sembra una struttura attenta ai dettagli, nella realtà non è così, non ci sono nemmeno quei soprammobili delle foto. Presente il bollitore, ma senza bustine né di camomilla, né thè, né caffè. Non ci sono le buste all'interno delle spazzature. L'ambiente è sporco e abbiamo addirittura trovato un ossicino di pollo sulla testata del letto. I cuscini puzzavano della testa dei precedenti ospiti, nonostante il nostro reclamo non è stato cambiato tutto il letto. Il rubinetto della doccia perdeva acqua dappertutto. C'era solo un bagnoschiuma e uno shampoo (noi eravamo tre persone che dovevano soggiornare 4 notti), assenza di asciugamani per tre persone (ce n'erano solo due, di cui uno piccolo e uno grande). La porta che dava sul balcone non si chiudeva e siamo stati preoccupati tutta la notte, avendo un bimbo piccolo con noi. Abbiamo addirittura pensato che entrano di notte per usare la camera, visto che non si accorgono di tutti questi problemi. Di 4 notti che dovevamo passare lì, ne abbiamo fatta una a mala pena e poi abbiamo cancellato il soggiorno. Il prezzo non è adeguato ai servizi che offrono. Non è un hotel per famiglie, ci entra gente abbastanza strana. Pessimo, veramente pessimo. Mai più!
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Guest User
Stayed in Feb 2023
Other
5.0/5
Outstanding
Posted on Feb 15, 2023
très bonne expérience ,service propreté et réactivité du personnel . a cause d'un surbooking j ai été bifurqué vers cette établissement que je connaissais pas mais j ai été agréablement surpris .merci à tous
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Guest User
Stayed in Feb 2023
Couples
1.0/5
Posted on Feb 9, 2023
Bien situé, chambres classiques mais plutôt confortables. Par contre, mis à part la serveuse au petit déjeuner, le personnel est désagréable et pas pro du tout. Arrivés à 3h du matin, ascenseur en panne et on ne trouve qu'une seule serviette dans la chambre. Après réclamation ou on nous dit qu'il n'y a pas de serviettes dispo ! On insiste et on nous en ramène une avec des taches qu'on refuse et encore une autre humide et puant le moisi ! Mon mari s'est essuyé avec un t-shirt vu que l'unique serviette a servi à éponger l'eau au sol comme il n'y a ni porte ni rideau de douche... 1er matin petit déjeuner sommaire et sans jus d'orange (un comble au Maroc !) 2ème matin ascenseur de nouveau en panne, arrivés au 8eme pour le petit-déjeuner on nous annonce qu'il n'y a ni électricité ni eau !! On attend la responsable 30mn à la réception. Quand elle arrive enfin sans même un signe de tête à notre intention, elle s'avère incompétente, arrogante et absolument pas à l'écoute de ses clients. Son excuse c'est que ce sont des choses qui arrivent et qu'elle n'y peut rien et qu'après tout ce n'est qu'un petit hôtel à 4 étoiles et que si on veut un service correct il y a les palaces pour ça !! Et nous n'étions pas les seuls mécontents et ça a l'air récurrent pour cet établissement. La prochaine fois on fera plus attention aux commentaires...
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Guest User
Stayed in Feb 2023
Family
1.0/5
Posted on Feb 9, 2023
Je déconseille vraiment, c’est vrai que les chambres sont correctes, mais le service est médiocre, le personnel n’est pas pro, y’a pas de parking, y’a pas de buffet concernant le petit déjeuner, le petit déjeuner c’est clairement une omelette nature sans goût chaque jour ! Et on parle d’un hôtel 4 étoiles, c’est vraiment nuuuuuuuuuuuuuuuuuuuul
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