Seaside16993818699
April 18, 2024
We picked hotel for a two week stay based on reviews and our previous positive experience in Castelldefels. Based on our experience we would not return here on future trips; first nights we got a horrible ground floor room next to the pool entrance and meeting rooms. After complaining they “upgraded “ us the second night to a first floor, town view room. Again after expressing our disappointment given a two week stay we got another partial ocean view room. Given the hotel was not full with many rooms unoccupied, we found this a very poor business decision. Other issues we had was a very poor wifi system and some staff not very friendly.example:we walked through restaurant to exit to the beach foe two weeks and the restaurant manager(?) who set there never said hi even when we said so. After that we decided never to eat there. The front desk ladies were lovely and the housekeeping staff exceptional. The beds were very comfortably firm, the shower and bathroom amenities great , the Nescafe machine-and coffee we really enjoyed. Another strange thing we found was the bedcovers… basically a heavy sheet and no blankets. Toward the end of our stay with the chillier nights they did not provide any warmth. … i just didn’t want to complain to staff so just let it go and used a sweater to keep warm. I never imagined i was so ready to leave the place and we will never return here.