On arrival we were told the room we had booked (castle view) was not available then on closer questioning the room appeared ! In the room the shower gel and conditioner bottles were empty. New ones were sent to the room quickly having requested these from reception. The bathroom extractor fan didn’t work and the bedroom windows were locked closed. The bed was comfy and basic room facilities were adequate. Breakfast was good and checkout was quick. Overall a mediocre experience that could have been improved by a standard room prep and assessment